Program Manager - Aftersales

Description

Hybrid This role is categorized as hybrid. This means the successful candidate is expected to report to the Cole Engineering Center Podium, three times per week, at minimum [or other frequency dictated by the business.

Relocation:

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

The Role

Are you ready to drive innovation and delight customers? Join our dynamic Aftersales Program Management team, where we ensure every GM vehicle is dealer-ready worldwide.

As an Aftersales Program Manager (APM), you will be at the forefront of our aftersales operations, orchestrating every detail of service readiness. From ensuring service parts and repair instructions are available to solving problem at launch, your impact will be felt Customer Care Aftersales wide.

What You'll Do (Responsibilities):

Lead the Charge: Spearhead planning and management for all Aftersales Engineering services—including Owner Manuals, Service Instructions, Diagnostic Software, and Special Tools. Ensure everything is polished and ready for launch.

Innovate & Inspire: Bring your creativity, initiative, and leadership skills to life. Handle ambiguity like a pro and collaborate with cross-functional teams across different regions.

Be the Face of Customer Care Aftersales: Serve as the single point of contact at Product Execution Teams, Vehicle and Process Integration Reviews, and Program Quality and Readiness Reviews. Your presence will ensure seamless coordination and timely issue resolution.

Why You'll Love This Role:

Customer Impact : Your work will touch countless lives and bring every GM vehicle to peak service readiness across the world.

Dynamic Environment : No two days are the same. You’ll thrive in a challenging landscape full of exciting opportunities.

Visibility & Leadership : This isn’t just a role; it’s a platform for your leadership and communication talents to shine.

What You'll Need to Succeed:

A blend of creativity, initiative, and rock-solid organization.

Top-notch problem-solving abilities and the poise to navigate ambiguity.

Exceptional communication skills, both written and verbal.

Main responsibilities include:

Mitigate and escalate service deliverable issues; document global workshare for Aftersales Engineering development and validation.

Monitor and supervise deliverable development to meet Global Vehicle Development Process (GVDP) milestones.

Coordinate resources to ensure projects adhere to scope, schedule, and budget, including Joint Ventures.

Foster cross-functional collaboration to align program deliverables and ensure seamless execution.

Establish and maintain stakeholder relationships, providing daily updates on program status and changes.

Support Program Execution Team (PET) and Vehicle and Process Integration Review (VAPIRs) with quality analysis information.

Communicate program outcomes and escalate issues as necessary according to the program work plan.

Maintain key program data and information for accurate and updated records.

Coordinate serviceability requirements including their development, communication, and validation.

Your Skills & Abilities (Required Qualifications):

Bachelor degree

3-5 years of experience in project management, program management, Vehicle systems, aftersales engineering, or related

High level of analytical ability and excellent customer focus.

Teammate with excellent organization, written and oral communication skills.

Proven knowledge of vehicle systems and prior automotive service or engineering experience.

Ability to work cross-functionally with global business partners to meet mutual goal.

What Can Give You A Competitive Edge ( Preferred Qualifications):

Knowledge of Global Aftersales Engineering functions, work, and operation.

Project Management Professional (PMP) Certified.

DFSS Certification.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

#LI-AP1

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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