Account Manager- Detroit

Job Description

Job Description

Rose Paving is looking for an Account Manager

Who we are

At Rose Paving LLC, we offer a collaborative work environment where employees can actively contribute to meaningful projects. With a rich 50-year history, we are dedicated to quality and client satisfaction, making it an exciting place to grow your career. We prioritize employee development through various training programs and opportunities for advancement, ensuring you can thrive in your role while making a positive impact.

What you'll be doing

The Account Manager plays a vital role in our sales operations. This position encompasses a range of responsibilities, including conducting field estimates, submitting proposals for repairs, preparing repair schedules, and nurturing client relationships. The Account Manager will report directly to the Director of M&A, contributing to our overall success by ensuring excellent service and support to our clients.

You will be responsible for...

• Collaborating with the team to close deals based on submitted estimates and working toward achieving our annual sales goals.
• Conducting field measurements to accurately assess the scope of work for repairs.
• Traveling to meet with both current and prospective customers to showcase our services and generate new orders.
• Responding promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into our systems to support our operations.
• Investigating and resolving customer challenges, turning issues into opportunities for improvement.
• Serving as a trusted advisor to our clients, offering guidance and building strong partnerships.
• Meeting directly with clients to foster professional relationships and enhance their experience.
• Facilitating communication between the sales and operations departments for smooth collaboration.

What we need from you

• Willingness to travel up to 30% of the week while effectively managing your workload.
• Engage daily with clients, skillfully handling challenging situations and resolving issues promptly.
• Communicate clearly and persuasively, actively seeking customer feedback to enhance our service.
• Balance team and individual responsibilities, fostering a positive team spirit and prioritizing collective success.
• Stay informed about market trends and competition, focusing on cost-saving measures that contribute to our growth.
• Show respect for cultural differences and promote a welcoming, harassment-free environment.
• Maintain consistent attendance and punctuality, ensuring responsibilities are covered when absent, and embrace the opportunity to work long hours when necessary to achieve our goals together.

What skills & experience you'll bring to us

• Bachelor's degree in business management, or equal experience

• 1-2 years of experience or a recent college graduate with an attention to detail.
• Proven ability to respond effectively to common inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience in presenting information confidently to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing, enabling efficient data management and documentation.