Customer Service Representative - Byron Center Area

Job Description

Job Description

Customer Service Representative | Byron Center, MI

Salary Range: $45,000 - $65,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Byron Center seeking Customer Service Representatives to lead and enhance their operations.

The Opportunity

We partner with manufacturers across Byron Center seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Process customer orders accurately and efficiently, from initial inquiry to delivery confirmation.
• Respond to customer inquiries regarding product specifications, order status, pricing, and availability.
• Resolve customer complaints and issues related to product quality, shipping, or service, escalating to relevant departments (e.g., production, quality control) as needed.
• Liaise directly with manufacturing, logistics, and sales teams to provide customers with accurate lead times and delivery updates.
• Maintain comprehensive customer records and order documentation within the CRM system.
• Provide basic product information and support, understanding the manufacturing process and product applications.
• Monitor order fulfillment to ensure timely delivery and proactively communicate any potential delays to customers.

Recommended Qualifications

• Proven experience in a customer service role within a manufacturing or industrial setting.
• Proficiency with ERP systems (e.g., SAP, Oracle) for order processing and inquiry management.
• Strong ability to understand and communicate technical product specifications and manufacturing processes.
• Excellent problem-solving skills, particularly for product-related issues or logistical challenges.
• Exceptional attention to detail for accurate order entry, documentation, and record-keeping.

Bonus Qualifications

• Familiarity with manufacturing ERP systems (e.g., SAP, Oracle).
• Understanding of production processes or supply chain operations.
• Experience providing technical product support or troubleshooting.
• Knowledge of logistics and shipping procedures.

Job Titles That Should Apply

Customer Service Representative, Customer Support Representative, Customer Service Agent, Customer Support Agent, Customer Care Specialist, Client Service Representative, Help Desk Representative, Contact Center Representative, Call Center Representative, Customer Experience Specialist, Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.