Salesforce BA
JOB DESCRIPTION:
Requirement Gathering Elicit analyze and document business needs from stakeholders through workshops and meetings
Process Improvement Analyze current processes identify gaps and design futurestate solutions within Salesforce
Solution Design Translate requirements into user stories process flows data models and technical specs often configuring declarative features like workflows flows objects and fields
Project Management Manage the product roadmap backlog refinement and scope for Salesforce projects working with AgileScrum
Stakeholder Communication Serve as a liaison between business users Sales Service Marketing and developers admins presenting solutions and progress
Testing Deployment Support User Acceptance Testing UAT UAT and ensure business readiness for new releases
Data Reporting Analyze data to provide insights build reports and manage data integrity
Core Skills Knowledge:
Salesforce Platform Deep understanding of Sales Cloud Service Cloud Experience Cloud CPQ and declarative tools Flows Validation Rules
Technical Aptitude Familiarity with integrations data migration and system architecture
Soft Skills Critical thinking problem solving excellent communication technical and nontechnical presentation and interpersonal skills
Typical Deliverables
User Stories Acceptance Criteria
Process Maps AsIs ToBe
Business Requirements Documents BRDs
Data Models Technical Specifications
Test Scripts Training Materials
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