Service Supervisor

Title: Service Supervisor
Type: FTE, Salaried Exempt
Location: Shelby Township, Michigan (Onsite)

Plant Engineering supports service operations across complex automation and manufacturing systems, ensuring reliable equipment performance and customer satisfaction. The Service Supervisor is responsible for leading the planning, coordination, and execution of all service activities, including troubleshooting, preventive maintenance, and customer support across field and internal teams.

Job Description (Duties and Responsibilities)

• Work in a team environment supporting service operations across industrial automation systems
• Lead planning, scheduling, and coordination of service technicians and field resources
• Oversee customer service activities, including troubleshooting, warranty support, and emergency response
• Ensure timely resolution of service issues while maintaining strong communication with customers and internal stakeholders
• Supervise and support technicians across controls, electrical, mechanical, and pipefitting disciplines
• Support training, development, and performance management of service team members
• Collaborate with engineering, project management, and sales teams to resolve technical issues and define service scope
• Ensure consistency in service documentation, reporting, and standard processes
• Support continuous improvement initiatives to enhance service efficiency, response time, and quality
• Maintain service metrics, dashboards, and overall operational performance tracking
• Support field activities and step in as needed during critical site situations
• Identify opportunities to grow service revenue, contracts, and aftermarket support offerings
• Additional responsibilities as assigned by leadership

Basic Requirements

• High school diploma required; technical degree preferred
• 7–10+ years of experience in industrial service, automation, or manufacturing environments
• Prior experience leading or supervising service technicians or skilled trades personnel
• Strong troubleshooting and problem-solving skills across electrical, mechanical, or controls systems
• Experience managing service schedules, customer requests, and field resources
• Strong communication and customer-facing skills
• Ability to handle multiple priorities in a fast-paced, reactive environment
• Experience with Microsoft Office (Excel, Project) and ERP systems (Epicor preferred)
• Ability to travel approximately 10% with occasional travel to Canada preferred
• Self-motivated, organized, and capable of leading field and internal teams effectively