Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution

Description

Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution

The Role

As a Senior Issue Resolution Specialist within GM’s Vehicle Electronics & Software Execution organization, you’ll play a critical role in protecting the customer experience. You’ll be the point person ensuring that high‑visibility, customer‑facing issues are quickly identified, accurately diagnosed, and driven to closure.

You’ll partner closely with ECU teams across GM, working with TAC (Technical Assistance Center), Field Service Engineering, Brand Quality, Program Quality, and others to understand what customers and technicians are seeing in the field. You’ll also leverage fleet data, including OnStar insights, to proactively uncover emerging issues before they scale.

You’ll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies. In this role, you’ll also mentor newer team members and help scale our issue‑resolution capability as the number of vehicle programs continues to grow.

This is a high-impact, hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.

What You’ll Do

Lead triage of emerging TAC-reported issues and ensure cross-functional teams have the support needed, especially during new program launches.

Mentor and coach Issue Resolution Specialists to strengthen triage, troubleshooting, and root-cause analysis skills.

Acquire, analyze, and interpret data logs to identify root causes for pre-production and field issues.

Own issues from discovery through closure – ensuring timely fixes, communication, and cross-functional alignment.

Validate that critical fixes are included in Over-the-Air (OTA) campaigns and enable rapid VeSCoM releases to mitigate issues before campaigns go live.

Collaborate with ECU teams to strengthen diagnostic readiness on Vehicle Electronics & Software Execution programs.

Develop training materials and guidance for Field Service Engineers.

Build Vehicle Spy scripts that enable accurate, consistent data capture in the field.

Travel as needed to support launches and emerging field issues.

Your Skills & Abilities (Required Qualifications)

BS in Engineering or 8+ years of equivalent hands-on technical experience

5+ years of proven in-vehicle troubleshooting, diagnostics, or issue-resolution experience

Strong understanding of vehicle electrical architecture, distributed control systems, and serial data (CAN, LIN, Ethernet)

Ability to anticipate launch needs and prepare cross-functional teams for field-facing challenges.

Experience building or using Vehicle Spy scripts to support root-cause analysis

Familiarity with cybersecurity considerations as they relate to vehicle electrical architecture

Hands-on capability with ECU flashing, software updates, and hardware removal/installation

High initiative and ability to work across multiple organizations to drive integration-level fixes

Ability to legally operate a motor vehicle on a daily basis

Ability to work onsite regularly at both the Milford and Warren facilities, with on-call availability during critical events or field escalations

What Will Give You a Competitive Edge (Preferred Qualifications)

Experience diagnosing parasitic drain issues within vehicle electrical systems

Familiarity with OTA reflash processes and troubleshooting

Experience supporting telematics systems, data flows, or related components

Background in software application/tool development, especially GM service tools

Strong understanding of embedded software and controls

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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