Hotel Guest Services Agent
- Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
- Communicate with all departments regarding in-house VIP and any special needs.
- Thoroughly complete all guest transactions.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
- Interact with the team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
- Communicate all pertinent information to Department Managers and Supervisors.
- Follow set procedures on posting, charges, cash handling, deposits, and refunds.
- Solicit guest feedback via appropriate review sites.
- Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property, etc.
- Must be able to speak, read, write, and understand the primary language, (English) used in the workplace.
- Requires good communication skills, both verbal and written.
- Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
- Must be available to work a flexible schedule; mornings, afternoons, weekends, and some holidays.
- Previous cash-handling experience preferred.
- Organizational skills including follow-through, problem-solving, and communication.
- Ability to stand and walk for extended periods of time.
- Must be able to lift up to 20 pounds occasionally.
- High school or equivalent education required.
- Previous Hospitality / Hotel Experience a Plus.
Recommended Jobs
Surgery - Urology - Physician - Livonia, MI (Livonia)
Trinity Health IHA Medical Group has an excellent full-time employment opportunity for a Board Certified or Board Eligible Urologist to join our team located in Livonia, Michigan. The chosen candida…
Senior Web Developer
Job Description Job Description POSITION SUMMARY The IT Senior Web Developer is the primary web developer; gathering functional requirements and translating them into simple but effective web …
Quality Manager
Quality Manager &##128205; Syracuse, NY 13221 &##128176; $70/hour – Temp-to-Perm &##128313; Role Summary The Quality Manager ensures business processes meet all quality system, customer, and…
Virtual Tutor
Job Description Job Description Tutor Me Education is reshaping how students learn. We are looking for teachers and tutors with virtual tutoring experience to provide 1:1 or group instruction to …
Locum - Nurse Practitioner - General Medicine Houston TX
VES is seeking General Medicine Providers to perform Compensation & Pension exams + Separation Health Assessments across the country. Current Openings: VES Facility locations available- …
Sales Associate, Part-Time - Somerset
Job Description Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best…
Assembly Operator
Labor Rocket is Hiring in Auburn Hills, MI! We are seeking Assembly Operators to work on small automotive parts. This position involves assembling small parts by hand or loading parts into machines.…
Psychiatrist for Hospital Group 90 mins from Detroit, MI - PSLF Eligible
An independently owned not-for-profit hospital in the South Central Michigan community of Marshall is adding a BC/BE Psychiatrist to their team. Highlights ~ Join a child/adolescent psychiatri…
Heavy Equipment Operator
Job Description Job Description What Are The Job Responsibilities? Report to Foreman for tasks and duties. Ability to complete limited manual labor. Operate Roller, Excavator, and Dozer…
Java Full Stack Software Engineer
Join the Supply Chain Information Technologies Inbound Logistics Team as a Software Engineer. We have ambitions to build a platform that will handle all vendor and Ford System data integration for In…