Customer Service Representative

About the Role

We are seeking experienced, high‑performing Customer Service Representatives to join a fast‑paced call center supporting healthcare and pharmacy benefit inquiries. This position requires excellent communication skills, accuracy, and the ability to handle confidential information with professionalism.

You will answer customer questions related to prior authorizations, benefits, and general account inquiries while navigating multiple internal systems.

Key Responsibilities

• Handle high‑volume inbound calls (50–100 per day depending on complexity)
• Make outbound follow‑up calls as needed
• Provide accurate information regarding prior authorizations and general inquiries
• Maintain confidentiality while handling sensitive healthcare information
• Enter data and document interactions with high accuracy
• Utilize multiple software systems to research and update customer records
• Meet performance expectations for quality, accuracy, and reliability

Required Qualifications

• Minimum 1 year of recent high‑volume call center experience (within last 2–3 years)
• Stable work history (no jumpy resumes; at least one year in previous roles)
• Typing speed of 30 WPM or higher
• Strong computer skills and ability to work across multiple systems
• Excellent communication and customer service abilities

Preferred Skills

• Healthcare, pharmacy benefit, or medical call center experience
• Pharmacy Technician Certification (not required but should be noted if applicable)
• Bilingual candidates strongly encouraged to apply

Training & Work Schedule

Training

• 4‑week training program
• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Includes 4 tests; must average 90% to complete training (achievable with strong participation, note‑taking, and practice)

Post‑Training Work Schedule

• Must be available 7 days a week between 5:00 AM–10:00 PM
• You will receive a set schedule within these hours
• Mandatory overtime required in January and February
• Shift bidding occurs at the end of training, based on test performance

Environment & Growth Opportunities

This role offers significant long‑term opportunity for individuals looking to grow their career:

• Promotion opportunities to Tier 2 roles (pay increase to $22/hr )
• Internal career mobility into departments such as:
  • Quality
  • Client Administration
  • Workforce Management
  • Reporting
  • Leadership roles
• Strong history of contractors converting to full‑time and moving into IT, PA, claims, training, and supervisory roles
• Comprehensive training in the pharmacy benefit management industry
• Once converted to full‑time, employees become eligible for additional benefits including discounts, tuition reimbursement, and quarterly bonuses

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Feb 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.