End specialist
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!
We provide our employees with the following tools and resources to be successful:- Training
- Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
- 401(k) with match
- Competitive wages
- Company laptop
- Paid time off
- 10 paid holidays
- Manage and provide clear and informative details about the end of lease processes, options, resources, and expectations.
- Conduct inspections and evaluations of leased equipment to determine condition and next steps.
- Collaborate with sales and finance teams to develop lease end solutions that meet customer needs and coordinate returns with Account Managers and finance partners.
- Provide exceptional customer service and support to customers and team members throughout the lease end process.
- Maintain accurate records of lease agreements, customer interactions, and equipment status.
- Have the ability to review and understand equipment lease contract provisions and the end of lease term options.
- Follow-up on equipment inspections and ensure the inspection reports and other necessary documentation related to the return are received and processed timely.
- Maximize gross profit for purchase options, renewals and returns.
- Maintain and update accounts in ERP.
- Address issues such as early termination requests, equipment damage, or missing parts during the return process.
- Ensure lease extension documents are complete, accurate and prepared in a timely manner.
- Oversee the administration of lease extension agreements, terminations, and amendments.
- Prepare, issue, and track equipment orders.
- Quote Onsite Buyout amount(s) and Onsite Lease Extension monthly payments.
- Collaborate with Remarketing team to ensure accurate market value for trucks.
- Perform additional duties as assigned.
- Participate in cross-training initiatives to ensure coverage and support with the Lease End team including the New and Used Sales Teams.
- Bachelor’s degree in business administration, finance, and/or 2 to 4 years of experience in related field preferred.
- Strong understanding of leasing processes and equipment management.
- Excellent communication and interpersonal skills to interact with customers and team members.
- Proficient in Microsoft Word, Excel, Outlook and ERP systems
- Detail-oriented with strong organization, time management abilities, and ability to multi-task.
- Exceptional written and verbal communication skills.
- Relationship driven and process oriented.
- Analytical and strategic.
- Physical/Sensory Functions:
- Regularly will use hands, sit, talk/hear, taste/smell; Occasionally will stoop, kneel, crouch or crawl; Occasionally will climb or balance.
- Lift and/or Move Functions: Ability to lift ten to up to 50 pounds occasionally
- Work Environment: Occasionally will work near moving mechanical parts
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