Dispatcher/Reservationist/Scheduler

Job Description

Job Description

This is a Flex position with required weekend hours Saturday and Sunday shifts 7:00am -3:00pm and possible additional hours during the week to cover call offs in our Dispatch Center working on site in Whitmore Lake, MI

Training shifts will be between 7am-3pm.

Flex " on call" work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day.

Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit!

Join People's Express Inc.

We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.

Responsibilities:

• Take a trip request and repeat it back to the client for confirmation
• Determine the number of passengers to be transported
• Minimize the amount a client is placed on hold
• Schedule trips for driving, creating daily efficient routes

- Handle incoming reservation requests and inquiries promptly and professionally
- Communicate effectively with drivers, dispatchers, and customers to ensure timely service
- Maintain accurate records of reservations, routes, and fleet status
- Collaborate with the logistics team to streamline operations and ensure efficiency
- Utilize Routing Box Software for reservation tracking

Clients:

• Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needs
• Inform the customer of the drop off window
• Understand all People's Express service areas and how to put fares in correctly.
• Ensure that all clients understand our policies when booking certain trips

Customer Service:

• Express our mission and values to the public
• Serve as a representative of People's Express, Inc.
• Follow up phone calls with all clients for trips
• Program arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival time

Experience:

- Prior experience in reservations, customer service or call center required
- Strong communication skills and phone etiquette
- Knowledge of dispatching procedures and logistics operations
- Experience with Routing Box or similar medical scheduling software

- 2+ years working in dispatching is required

- 1+ years in customer service is required

Experience in transportation is required

Computer literate and proficient in EXCEL, WORD other MS software

Preferred Skills

Effective Communicator

Critical thinking skills

Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities

Organizational and time management skills to effectively manage multiple services and schedules

Perform well at stressful times and high paced environment as well as multitask efficiently

Keep management informed of the status and informs of any significant issues on a timely basis

Team Player who can work well with all employees

Ability to establish priorities and work independently with general oversight from supervisor

This position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person