Letters of Credit and Trade Services Operations Compliance Manager
- Ensure effectiveness and compliance of legal documentation for drafting, coordination, issuance, monitoring, maintenance, and safekeeping services performed by the Commercial Trade and Letters of Credit services teams.
- Ensure compliance checks are performed and adhere to Federal laws and regulations such as, OFAC, Anti-Boycott, EAR, Clean Diamond Act.
- Ensure operation controls are in place for the team to successfully pass all risk exams, audits, and business continuity tests. Create remediation or work plans to address issues timely.
- Oversee all audits/exams by providing needed resources and requested information per agreed upon timeframes.
- Manage the operations risk and business support processes using key performance metrics, key risk indicators and leadership oversight checkpoints that include:
- Managing production and publication of all service, operations and customer scorecard and performance reporting
- Perform analysis of risk exposure, process gaps and negative trending and provide timely multi-level leadership report outs
- Manage maintenance of capacity and capabilities models to incorporate accurate throughput rates and volumes projections, thus ensuring proper forecasting of resource utilization and capacity requirements.
- Re-assess and revise service quality, delivery and efficiency standards as driven by changing client, regulatory and business requirements.
- Develop appropriate action plans where performance fails to meet established performance standards.
- Manage areas of responsibilities within parameters of financial plan.
- Control expenses in accordance with annual budget, including minimizing or eliminating losses.
- Ensure HR policies and procedures are Fairly and consistently implemented for all team members.
- Provide consistent messaging (both verbal and written) to employees regarding their performance throughout the year, in the annual PMP process and in their compensation treatment.
- Hold career and individual development plan discussions with all direct reports on an annual basis; provide candid and constructive feedback.
- Coach and develop direct reports to build effective teams and develop team members.
- Participate or Lead projects / initiatives to ensure they are completed on time, within budget and achieve projected financial or other benefit as defined in the project charters.
- Manage the development and documentation of business requirements and customizations for new and enhanced system change; and of interface requirements from/to bank applications/systems.
- Bachelor's Degree in Business Administration, or 5 Years' Experience in managing Financial Services or Commercial Lending or International Finance Operations
- 3 years of knowledge of the guidelines or governing principles of Standby Letters of Credit, Commercial Letters of Credit and Trade Finance
- 3 years of Commercial Lending knowledge including lending documentation
- 3 years of experience with fee or loan accounting and balancing
- 3 years Customer service and resolution handling 3 years Knowledge of AML/Fraud or Operations Risk
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