Director Ancillary Services

McLaren Health Care
Pontiac, MI
Position Summary:

The Director of Ancillary Services is accountable for the operational aspects of Ancillary Services at McLaren Oakland, including quality outcomes, efficiency, costs, and patient satisfaction. Responsible for oversight of patient care that may include the following service areas: Emergency Departments and Ancillary Services. Drives the delivery of high quality and cost-effective healthcare consistent with the Mission, Vision, and Values of McLaren Oakland and in accordance with government regulations, licensing, and accreditation requirements. The Director of Ancillary Services actively participates in the hospital's strategic planning and contributes to the achievement of institutional goals and objectives.

Essential Functions and Responsibilities:

  • Administer the strategic planning and development of goals and objectives for assigned departments consistent with the facility strategic plan.
  • Oversee departmental operations including developing, implementing, and monitoring charging mechanisms to ensure efficiency and complete capture of all charges.
  • Promote positive internal and external relations by actively seeking and being responsive to customer feedback.
  • Support and participate in continuous quality improvement activities.
  • Direct the implementation of new service programs.
  • Responsible and accountable for patient satisfaction scores for the assigned departments.
  • Interact with physicians and other departments to resolve operational concerns and improve interdepartmental relationships.
  • Oversee development and maintenance of quality control programs necessary to safeguard the welfare of patients, staff, and equipment.
  • Develop and maintain cooperative working relationships with physicians and patient care departments to gather and exchange pertinent patient information and coordinate services.
  • Serve as a resource to subordinates in resolving complex problems and in investigating and recommending corrective action in response to incident reports and/or patient complaints.
  • Develop annual capital and operational budgets.
  • Interview, hire, and manage performance of team members.
  • Demonstrate understanding and competence in evidenced Based Leadership including leader rounding, stoplight reports, 30/90-day conversations, leadership development, skills validation, AIDET, and High-Middle-Low conversations.
  • Promotes multidisciplinary collaboration on patient care and related issues and conducts regularly scheduled meetings with staff.
  • Provides input into review/revision of staff development and competency maintenance programs/plans.Responsible for timely execution of approved plans and for documenting results. Supports professional growth and development of subordinate staff by coordinating schedules for attendance at conferences and committee meetings.Seeking opportunities to enhance staff competence and professional growth through mentoring.
  • In conformance with established Human Resource policies, interviews, selects, evaluates, counsels, disciplines and with approval, terminates subordinate personnel.Reviews recruitment and retention data to identify trends in performance and develops corrective action plans as required.Participates in recruitment activities as requested.
  • Performs other duties as required or requested.

Required:

  • Bachelor’s degree in related health care field
  • Five years leadership experience

Preferred:

  • Current State of Michigan RN license
  • Graduate degree, preferably in Healthcare or Business Administration.
  • Active and current license in one of the disciplines of direct reports.

Knowledge, Skills, and Abilities:

  • Ability to analyze and interpret data, effectively use Microsoft Suite applications,
  • Ability to utilize Lean Six Sigma principles to gain efficiency and reduce waste.

Position Specific Expectations:

  • Use dyad leadership partnership principles with the Medical Director of the department.
  • Personal contact with various Medical Center employees
  • Must be physically capable of performing Job Responsibilities with or without accommodation.

Additional Information

  • Schedule: Full-time
  • Requisition ID: 25005265
  • Daily Work Times: 8:00am-4:30pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No
Posted 2026-01-12

Recommended Jobs

Restaurant Manager

Harper Associates
Grand Rapids, MI

We are in search of Restaurant Managers in the Lansing and Grand Rapids areas for a full-service, casual dining, family restaurant chain based in Metro Detroit. With many locations throughout Michiga…

View Details
Posted 2026-01-05

MS Dynamics CRM Architect MS Dynamics CRM Architect - Remote

NTT DATA, Inc.
Michigan

Req ID: 352608 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organi…

View Details
Posted 2026-01-07

Customer Relations Representative - State Farm Agent Team Member

State Farm Agent
Sterling Heights, MI

Responsive recruiter Replies within 24 hours Benefits ~401(k) ~ Bonus based on performance ~ Competitive salary ~ Flexible schedule ~ Health insurance ~ Opportunity for advancement …

View Details
Posted 2025-12-25

Manufacturing Engineering Technician

Leggett & Platt
Grand Rapids, MI

Job Title: Manufacturing Engineering Technician We make life more comfortable. Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering em…

View Details
Posted 2025-12-22

Full Service Representative

Straits Area Fed Credit Union
Mackinaw City, MI

Why You Will Love Being a Part of the Straits Area Federal Credit Union Team: We are committed to helping our employees succeed, and we promote from within whenever possible. SAFCU values giving b…

View Details
Posted 2026-01-05

Administrative Assistant Senior (Onsite)

University of Michigan
Flint, MI

Administrative Assistant Senior (Onsite) Location Flint, MI : Job Summary How to Apply A cover letter is required for consideration for this position and should be attached as the first page of y…

View Details
Posted 2026-01-09

Customer Accounts Manager

Muskegon, MI

Job Schedule Corporate Retail Store Job ID 73122 Customer Accounts Manager The salary range for this role is $15.00 to $15.75 per hour.* This position is also eligible for incentive pay based …

View Details
Posted 2025-12-26

Senior Accountant

First National Bank Of America
East Lansing, MI

First National Bank of America is seeking a detail-oriented Senior Accountant to join the Accounting Department. This role is responsible for performing month-end processes, including posting acc…

View Details
Posted 2025-11-25

Cnc Machinist

Kentwood, MI

Job Title: CNC Machinist Job Description This position is for a CNC Machinist working the with 50-hour work weeks and optional weekend shifts. The role offers a flexible work schedule. Respo…

View Details
Posted 2025-12-22

Lead Avionics Services Modeler

GE Renewable Energy Power and Aviation
Grand Rapids, MI

Job Description Summary Job Description Role Overview The Lead Avionics Services Modeler (Technical Proposal Specialist) owns the financial model and assumptions for long-term services propo…

View Details
Posted 2025-12-19