Drain Technician

Job Description

Job Description

Description:

Residential Drain Technician

At Hoover, we're more than a home services company—we're a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow.

Due to continued growth, we are looking to add a skilled, customer-focused Residential Drain Technician who is motivated to build a long-term career with us.

At Hoover, you get more than just a paycheck—you get the opportunity to advance your career through ongoing training, strong leadership support, and a company that truly invests in its people.

Compensation & Benefits

• Performance Pay + Spiffs
• Biweekly pay schedule
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Paid Time Off and Vacation
• 6 Paid Holidays
• NB Fitness Discount

Tools & Support

• Company Vehicle
• Gas Card
• Uniforms Provided
• iPad Provided
• Consistent Weekly Work Schedule
• Ongoing Technical and Professional Development Training
• Supportive Team Environment with Advancement Opportunities

Responsibilities

• Perform residential drain cleaning, troubleshooting, and system diagnostics
• Conduct system safety inspections and identify potential concerns
• Utilize company flat-rate pricing guides to provide accurate estimates
• Educate homeowners on available solutions, repair options, and preventative maintenance recommendations
• Present membership plans and additional service offerings when appropriate
• Build trust-based relationships with customers and provide exceptional customer experiences
• Complete post-service quality assurance checks
• Follow "Better Than You Found It" cleanup standards on every job
• Verify all completed work meets company quality standards

Documentation & Reporting

• Complete all paperwork accurately and on time
• Ensure all required forms are fully completed and signed
• Maintain accurate digital and printed records as required
• Document inspections, recommendations, parts used, warehouse checkouts, equipment usage, and material orders
• Complete invoices with accurate payment and job information
• Capture and upload before, during, and after photos for all jobs
• Submit all required documentation promptly and accurately

Performance Expectations

• Maintain a 40% conversion rate on technician-generated opportunities
• Deliver consistent 5-star customer service experiences
• Arrive on time and prepared for meetings, training sessions, and scheduled appointments
• Actively participate in company training and development programs
• Demonstrate a commitment to continuous improvement and professional growth
• Complete assigned training materials and coursework on time

Desired Traits

• Accountable, dependable, and committed to delivering quality work
• Professional with excellent communication and customer service skills
• Coachable, team-oriented, and eager to learn
• Integrity-driven with a commitment to honest communication and workmanship
• Organized and able to maintain a clean vehicle, workspace, and professional appearance
• Sales-minded and comfortable presenting solutions that help homeowners make informed decisions
• Technically skilled with strong troubleshooting and problem-solving abilities
• Growth-oriented and motivated to do the job right the first time

• Valid driver’s license
• Minimum 1 year of customer service experience
• Drain experience preferred but not required