Account Solutions Representative - Remote | WFH

Are you a people-oriented problem solver with a passion for helping others? Do you thrive in a dynamic, supportive environment where your contributions are valued? If so, we want you to join our growing team!

We're looking for enthusiastic individuals to join us as Account Solutions Representatives. You'll play a crucial role in helping customers navigate their accounts, find solutions, and achieve a better financial future.

What's In It For You?

Competitive Pay and Uncapped Bonuses: Earn a competitive hourly rate of $17.25-$19.50 (based on experience) plus uncapped monthly bonuses with an average target of $800/month.
Work From Home Flexibility: Enjoy the convenience and comfort of a remote work environment.
Comprehensive Benefits From Day One: Medical, dental, vision, 401k with employer match, paid time off, paid holidays, and much more!
Career Growth Opportunities: 98% of our leadership team was promoted from within, and we offer ongoing training and development to help you advance your career.
Amazing Culture: Experience a supportive and inclusive workplace with a "Great Place to Work" culture.
Flexible Scheduling: Pick your own hours on your assigned flex days, allowing for a better work-life balance.
Equipment Provided: We'll provide you with all the necessary equipment, including monitors, mouse, keyboard, and webcam.
Paid Training: Receive comprehensive virtual training for the first 5 weeks, followed by continuous learning and coaching.
Additional Perks: Enjoy monthly fitness reimbursement, adoption assistance, tuition reimbursement, and discounts on various services.
What You'll Do:

Help Customers Find Solutions: Create solutions to assist customers with their accounts and prevent further delinquency.
Handle Inbound and Outbound Calls: Communicate with customers via phone to provide support and resolve issues.
Provide Excellent Customer Service: Professionally and respectfully assist customers with their accounts.
Set Up Payment Arrangements: Leverage our call model to set up payment arrangements and prevent vehicle repossessions.
Update Customer Information: Ensure customer contact information is accurate and up-to-date.
Support Customer Service Requests: Address and resolve additional customer service inquiries.
What We're Looking For:

High School Diploma or GED: Required.
High-Speed Internet: Minimum 15mbps download speed required.
Customer Service Skills: Excellent customer support and persuasive skills.
Call Center Experience (Nice to Have): Previous customer service or collections experience in a call center environment is a plus.
Finance or Automotive Experience (Nice to Have): Experience in the finance or automotive industry is a plus.
Schedule:

Mandatory 5 week virtual training Monday through Friday 8am - 5pm PST starting on 04/07/2025
Schedule Options (PST):
Option 1: Monday: 11am-8pm, Tuesday: OFF, Wednesday: OFF, Thursday: FLEX, Friday: FLEX, Saturday : 5am - 2pm Sunday: 5am - 2pm
Option 2: Monday: OFF, Tuesday: OFF, Wednesday: 11am - 8pm, Thursday: FLEX, Friday: FLEX, Saturday : 5am - 2pm Sunday: 5am - 2pm.
Employment Type: Full-Time
Salary: $ 17.00 Per Hour