Processing

Job Description

Job Description

Job Title:

Processing

Job Category:

Support

Department:

Business Services

Location:

Main Office – Grand Rapids

Team:

TB3

Reports to:

Business Services Manager

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Interact with consumers by phone and route incoming calls to the appropriate departments. Process all steps of incoming mail, outgoing mail, and base-line account and data entry.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Answer incoming general calls and disseminate the accordingly.
• Process all incoming and outgoing mail.
• Run batch processes and reports.
• Process batch printing.
• Process third-party uploads.
• Prepare and process all outgoing Court documents.
• Enter and import new accounts.
• Transfer data from hard copy to a digital database.
• Verify outdated data and make any necessary changes to records.
• Search for and investigate information contained in files.
• Input text-based and numerical information from source documents.
• Sort and organize hard copies of paperwork after entering data electronically.
• Review data for deficiencies or errors.
• Enter data quickly and efficiently.

GENERAL RESPONSIBILITIES AND FUNCTIONS:

• Ensure security, integrity, compliance, and confidentiality of data.
• Ensure that all tasks meet compliance standards.
• Follow procedures and training to maximize accuracy and efficiency.
• Be a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals.
• Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating with and providing support in all areas as needed including assisting with coverage during other employee absences.
• Report and coordinate primarily with Team Leads and Business Services Manager regarding work-related product.
• Provide suggestions for changes and improvement.
• All other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High School Diploma or Equivalent
• Proficient in Relevant Computer Applications and Incoming and Outgoing Phone Contacts
• Proven Track Record for Efficiency and Accuracy Completing Required Work Product Consistently
• Demonstrated Longevity, Loyalty, and Ownership of Position and Responsibilities
• Attention to Detail and Goal Oriented
• Commitment to Excellent Customer Service
• Excellent Written and Verbal Communication Abilities
• Ability to Prioritize and Manage Multiple Responsibilities
• Required Language Skills

KEY COMPETENCIES:

• Communication Skills
• Higher-Level Thinking Skills
• Reliable and Consistent Attendance
• Adaptability
• Tenacious Work Ethic
• Fast Paced and Accurate Work Product
• Stress Tolerance
• High Energy Level
• Teamwork and Collaboration
• Integrity
• Initiative
• High Level of Accuracy
• Judgment and Problem Solving

PREFERRED SKILLS:

• 1-2 Years Data Entry and Import/Export Experience
• Related Knowledge of Data Entry
• Knowledge of Data Processing Procedures

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Monday - Friday
8am- 4:30pm
40 hours per week