Patient Services Associate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Provide timely, courteous and professional support to Radiologists, as well as to all external customers and internal staff members.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide prompt, courteous and professional support to Radiologists, internal staff and external customers, in alignment with the Radiology Gold Service Standards.
• Act as the primary point of contact for the radiologists in the reading rooms.
• Maintaining timely imaging workflows and supporting both radiologists and clinical staff.
• Ensuring imaging studies are interpretated in a timely manner in accordance with Radiology department guidelines.
• Serve as a key point of contact for patient care-related requests, ensuring thorough follow-through and resolution.
• Identify opportunities for improvement in departmental processes and procedures, and provide recommendations to enhance workflow.
• Communicate with technical support teams to report system issues, and assist in correcting study and reporting errors.
• Upload external imaging studies into the Radiology information systems accurately and efficiently.
• Manage requests for release of radiology records to patients and external healthcare facilities, in accordance with privacy and compliance standards.
• Answer incoming calls and direct inquiries appropriately.

Required Qualifications*

• High school diploma or equivalent
• Excellent attendance
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills, with the ability to interact professionally with radiologists, technologists and clinical staff.
• Strong problem-solving skills with the ability to analyze issues, identify solutions, and implement effective outcomes in a timely manner.
• Ability to prioritize and manage time effectively
• Customer service-oriented mindset

Desired Qualifications*

• Previous experience in a healthcare or radiology environment
• Basic understanding of radiology workflows, terminology, and imaging systems.
• Knowledge of health system policies and procedures

Work Schedule

Sunday-Monday-Tuesday 12am-8am

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.