Payments/Billing Product Manger/BA

Description

We are seeking a Payments Product Manager/Business Analyst for 6-8 month remote contract.

Role Overview

The Payments Product Manager will support the our client's Bill / Unified Billing effort at their Credit, helping define and deliver payment capabilities that enable a simplified, consistent billing and payment experience for customers. This role will work closely with Product, Engineering, Design, Operations, Finance, Legal, Compliance, and partner teams to translate business needs into clear product requirements and support execution through delivery.

Key Responsibilities

• Partner with business and technology stakeholders to define Payments requirements for our client's Bill / Unified Billing.
• Document current-state and future-state payment flows, including customer experience, servicing, operations, and downstream impacts.
• Create and maintain product artifacts such as business requirements, user stories, acceptance criteria, process flows, feature briefs, and decision logs.
• Support backlog management, prioritization, sprint planning, and delivery tracking.
• Identify dependencies across Payments, Billing, Customer, Servicing, Finance, Accounting, Treasury, Legal, Compliance, and Engineering teams.
• Facilitate working sessions to clarify scope, resolve open questions, and drive alignment.
• Support risk, issue, and decision management for payment-related workstreams.
• Coordinate testing readiness, including test scenarios, UAT support, defect triage, and production validation.
• Help define success metrics, reporting needs, and operational controls for the payment experience.
• Prepare concise status updates, executive summaries, and readouts for leadership.

Desired Experience

• Product management or business analyst experience in payments, billing, financial services, auto finance, banking, or digital commerce.
• Strong understanding of payment methods such as ACH, debit card, credit card, digital wallets, bill pay, recurring payments, scheduled payments, and refunds.
• Experience working with Agile delivery teams and writing user stories / acceptance criteria.
• Ability to simplify complex business, technical, and operational topics for cross-functional audiences.
• Strong stakeholder management, communication, and follow-through.
• Experience with regulated financial services environments preferred.
• Familiarity with customer billing, account servicing, payment posting, reconciliation, or general ledger impacts is a plus.

Key Deliverables

• Payments requirements for for our client's Bill / Unified Billing.
• Current-state and future-state payment flow documentation.
• User stories and acceptance criteria for payment capabilities.
• Dependency, risk, and decision tracking.
• UAT / production validation support materials.
• Leadership status updates and issue summaries.

Job Type & Location

This is a Contract position based out of Detroit, MI.

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.