Fleet Dispatcher
Job Description
Job Description
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. In this role, you will also have the opportunity to:
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
- Excellent written and verbal communication
- Call center environment experience, Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours, weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
- Hourly Wage + Bonus
- Career Advancement
- Health Insurance; Dental/Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
Recommended Jobs
Electrical Wiring Coordinator - Global Artisan Innovation Center
Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be…
Speech Language Pathologist, Home Health PRN
Job Description Job Description Speech Language Path / SLP, Home Health Location: Madison Heights - Office Location Position: Speech Language Path Position Type: PRN Remote/Virtu…
Software Engineer II, Offboard Python Application
Latitude AI ( lat.ai ) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, l…
Truck Sales Representative
West Michigan International (WMI) is a locally owned, full-service truck dealership group with five locations across Grand Rapids, Holland, Kalamazoo, Lansing, and Muskegon. WMI is dedicated to deliv…
Senior Bookkeeper / Office Operations Coordinator
Job Description Job Description Senior Bookkeeper / Office Operations Coordinator Full-Time | In-Office A locally owned and growing multi-company organization based in Southwest Michigan…
Oracle Retail Cloud (Functional / Techno Functional)
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a to join one of our clients ' teams for 6 month contract. If you're loo…
Home Infusion Nurse - Per Diem
Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independen…
Metal Fabricator
Job Description Job Description Direct Hire Opportunity! Metal Fabricator Location: Holland, MI Shift: 7:00am–5:00pm (Monday–Thursday) and 7:00am–12:00pm (Friday) Pay: $25–$33 per hour…
WANTED: Energetic, Outgoing People!!! BRAND AMBASSADOR IN COSTCO
Job Description Job Description Join the Zipfizz Team as a Brand Promoter! Are you ready to take your energy and career to the next level? Zipfizz, the ultimate vitamin, energy, and hydration d…
Senior Specialist Legal Editor, Practical Law Antitrust (Remote)
Senior Specialist Legal Editor, Practical Law Antitrust (Remote) Role Summary: We are seeking an experienced antitrust lawyer to join the Practical Law Antitrust team in the US. Practical…