IT Support Technician
Job Description
Job Description
We are seeking an IT Support Specialist to join our team! You will resolve computer-related issues for business customers. Problems can range from desktop support, network troubleshooting, cyber security implementation, server installation, Microsoft 365 administration, or preventative maintenance. You will often be required to work independent on some projects and as a team on others.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Provide support for Office 365 to our customers
- Resolve issues for clients via phone, in person, or remote
- Recommend hardware and software improvements
- Track customer issues and resolutions through ticketing system
- Recommend Cybersecurity improvements
Qualifications:
- Previous experience in IT role
- Experience in customer service, and other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Ability to troubleshoot computer hardware and software problems
- Computer networking knowledge
Experience with any of the following:
- Office 365
- Cybersecurity software
- email and online security
- network and desktop security
- Microsoft Server 2012, 2016, 2019, 2022
- Active Directory
- Windows 11
- TCP/IP, DNS
We take care of a wide range of small businesses in south east Michigan. We take care of everything from the keyboard to the internet and everything in between. Comptuers, monitors, cabling, switches, routers, firewalls, projectors, video conferencing, software support/upgrades/installation, VOIP phones, email management, server installation and support, cybersecurity needs, etc.
Company Description
We take care of a wide range of small businesses in south east Michigan. We take care of everything from the keyboard to the internet and everything in between. Comptuers, monitors, cabling, switches, routers, firewalls, projectors, video conferencing, software support/upgrades/installation, VOIP phones, email management, server installation and support, cybersecurity needs, etc.
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