Patron Services Representative

This position is responsible for providing frontline customer service to our beloved patrons and community, including processing individual, subscription, and group ticket orders, and responding to general patron inquiries. This is an in-person, office-based position.

Key Responsibilities

• Provides frontline reception, greeting and assisting patrons and/or guests at the office.
• Promote performances and engage single-ticket buyers with opportunities to become subscribers.
• Receive and process phone orders and make outbound calls to solicit sales.
• Process individual and subscription tickets, including exchanges and occasional refunds as necessary.
• Answer general customer service inquiries, escalating internally as necessary.
• Maintain a current understanding of organizational programs and initiatives.
• Participates in box office concert rotations on evenings and weekends, as required.
• Performs other duties as assigned.

Skills and Qualifications

• 1-2 years customer service experience. Prior box office or ticketing experience preferred.
• Comfortable developing relationships and interacting with a variety of patrons in a positive, courteous, patient, and diplomatic manner.
• Demonstrated organizational skills and an ability to work independently.
• Ability to work in a fast-paced environment with:
• Frequent interruptions
• Moderate noise
• Adapt to change
• Quick decision & problem-solving skills
• Excellent computer skills and basic proficiency in Microsoft Office. Must be comfortable learning new technologies and platforms; prior experience working with Ticketmaster highly desired.
• An interest in symphonic music or the arts is a plus!

What we’re offering:

• Join the team! When you join our team, you become part of our culture and the Symphony story.
• $17-18/hour (experience-based), flexible shift scheduling.
• Benefits include generous paid time off and holiday schedule, subsidized downtown parking, and 401k.
• Complimentary tickets to select Symphony concerts – attendance is encouraged!

To apply for this position, please send a resume to GRS Human Resources via email at [email protected]. Applications will be accepted until Friday, May 8th.
Advancing applicants will be contacted directly; no phone calls, please.

For complete information about the Grand Rapids Symphony, visit

We are an equal opportunity employer.

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person