Key Account Manager

Job Description

Job Description

We are looking for a skilled Key Account Manager to oversee mission-critical customer projects and foster lasting partnerships. In this role, you will serve as a strategic collaborator, ensuring seamless project execution and delivering exceptional value to our clients. Your efforts will directly contribute to the success of key accounts and the overall growth of our organization.

Responsibilities:

• Plan, coordinate, and manage key customer projects from initiation to completion, ensuring timely delivery and alignment with objectives.

• Identify and address potential risks to maintain project momentum and avoid disruptions.

• Develop strong relationships with clients by providing innovative solutions and proactive communication.

• Translate client needs into actionable strategies, ensuring clarity and alignment with business goals.

• Collaborate effectively with cross-functional teams to ensure internal alignment and project success.

• Advocate for the customer’s perspective in internal discussions, ensuring their needs are prioritized.

• Monitor and enhance user engagement with customer tools and platforms.

• Drive continuous improvement initiatives by incorporating customer feedback and fostering innovation.

• Ensure all interactions reflect the company’s values and commitment to excellence.

• Minimum of 3 years of experience in roles involving purchasing or sales functions and managing custom orders with clients.

• Proven ability to manage purchase orders and oversee purchasing activities with accuracy and efficiency.

• Strong understanding of merchant services and purchasing department operations.

• Demonstrated success in building and maintaining long-term client relationships.

• Excellent organizational and project management skills, with the ability to handle multiple priorities.

• Strong communication and interpersonal skills to collaborate across teams and with customers.

• Problem-solving mindset with the ability to anticipate challenges and implement solutions.

• Proficiency in using customer engagement tools and platforms.