Lead Case Manager

We are seeking an experienced and professional Lead Case Manager to support the day-to-day operations of our APPS Paramedical Services program. This role coordinates mobile paramedical cases, supports field staff, and oversees administrative workflows to ensure efficient, compliant, and high-quality service delivery.

Key Responsibilities:

• Coordinate and manage paramedical cases, scheduling, and daily operations.
• Serve as primary point of contact for clients, referral sources, and examiners.
• Supervise and support administrative and case coordination staff.
• Oversee office operations, supplies, equipment, and vendor services.
• Ensure accurate documentation and compliance with HIPAA and company policies.
• Handle client calls, emails, and issue resolution in a professional manner.
• Assist with onboarding, training, and staff scheduling.
• Track operational expenses and support reporting as needed.

Qualifications:

• Experience in healthcare case management, medical office operations, or paramedical services.
• Strong organizational, multitasking, and leadership skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and scheduling/documentation systems.
• Bachelor’s degree in Business or Healthcare Administration preferred.

APPS of Grand Rapids is the leader in paramedical exams across Western Michigan. Our team is #1 in providing mobile phlebotomy and in home/office insurance physicals. We partner with national insurance companies to provide them with medical data they can use in their underwriting process. We seek skilled medical professionals who are able to work independently and have outstanding phlebotomy skills and professional bedside manner. Our examiner enjoy the flexibility of working from home across the state and value the compensation they are paid for their contracted medical services. If you are interested making your own schedule, earning top dollar for your medical skill and service. Contact our office for more information. Grand Rapids MI (616)-878-3333APPS PARAMEDICAL YOUR EXAM PARTNER FOR LIFE!