Onsite Call Center Trainer
- Delivers training program to New Hires prior endorsement to Nesting
- Answers all questions in a timely manner
- Ensures training rules and regulations are strictly followed
- Provides coaching on specific areas of the trainee
- Provides overview of the training flow and encourages total participation and interaction
- Suggests new ideas to improve training programs and delivery
- Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance
- Participates during program evaluation
- Monitors agent performance as a collaborative effort with the assigned mentor
- Compiles training reports
- Keeps training documents (quizzes, exam links and manuals) for internal and external audits
- Attends calibrations, meetings and conference calls over the phone
- Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered
- Acts as Subject Matter Experts on a specific area of support
- Prior Training experience in a corporate call center environment is required
- Prior consumer banking and lending experience preferred
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