Warranty Performance - OWT Bill Dispute Resolution Lead

Description

The Role
The Warranty Performance OWT Bill Dispute Resolution Lead quickly and effectively resolves supplier OWT bill disputes in the GM PartLink system. The role requires the ability to analyze OWT bill disputes then quickly and effectively resolve them. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate ability to:

Have strong initiative to quickly respond and resolve supplier OWT bill disputes

Learn and understand the OWT process

Understand GM’s Ordinary Warranty Terms (OWT)

Work effectively in PartLink

Work with large Microsoft Excel data files

Engage and communicate with GM cross functional partners (Purchasing, Engineering, Quality)

Communicate clearly with suppliers

Help remove roadblocks and escalate as needed

This role involves a high level of independent judgment and ingenuity. The ability to work cross functionally and with various levels of management is a necessity.

What You’ll Do

Resolve supplier disputes OWT Bills in PartLink

Research OWT Bill claim disputes to determine validity

Communicate with Suppliers to resolve OWT Bill disputes

Communicate with Suppliers how the OWT process works

Communicate with GM cross functional teams to help understand and resolve disputes (Purchasing, Engineering and Quality)

Escalate when needed to Warranty Performance management

Engage Purchasing where commercial engagement and discussion is required

Support Transaction Maintenance activities within PartLink

Skills & Abilities (Required Qualifications)

2+ years of experience in automotive, warranty or business-related environment

Strong drive for results and history of driving high performance teams

Excellent organizational skills

Evidence of strong framing and communication skills

Understanding of many aspects of the business: including Purchasing, Engineering and Finance

Negotiation skills

Preferred ability to understand & interpret warranty data

High level of analytical ability where problems are complex

Excellent interpersonal skills to lead teams to consensus

Ability to work independently, in ambiguous situations and out of process

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.