Store Associate

Job Description

Job Description

Do you enjoy helping customers achieve their daily goals? At Transmotion, LLC in Iron Mountain, MI our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today!

Pay: $16.00-$18.00 per hour

Work Schedule: Monday-Friday, 7:30 am to 4:00 pm, Day Shift

Benefits: Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more

Company Overview: For 25 years, Value Added Distributors, and our family of companies (Bent Tubes and Transmotion) have been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.

Job Overview: The Store Associate works with the Sales and Customer Services Representatives to fulfill orders and provide internal customer service for Transmotion at the Iron Mountain location.

Essential Job Duties/Responsibilities:

• Assist the location sales representative(s) with sales and customer service duties.
• Promptly answer and fulfill orders for walk-in customers.
• Assemble hydraulic hose assemblies to walk-in customer specifications
• Promptly answer and respond to incoming phone calls from customers and vendors.
• Seek to understand customer relationships to recognize and seek opportunities to grow the business through recommendations and suggestive selling.
• Effectively and process orders and quotes.
• Conscientiously update and organize customer files and contracts.
• Confirm Purchase Orders are received at suppliers and examine quantity, pricing, and delivery date.
• Contact suppliers and communicate with suppliers to determine expected delivery dates of purchase orders and inform departments affected by the whole company.y
• Work with location sales representative(s) to efficiently manage delivery times.
• Maintain customer accounts and efficiently process customer and vendor returns and credits.
• Support continuous improvement and quality objectives.
• The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.

Competencies (Skills & Qualifications):

• Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions. Adjust communication style to different situations and audiences, ensuring that your message is received effectively.
• Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability.
• Focus on solutions, prioritize and manage the workload.
• Strong knowledge of order fulfillment procedures and administrative recordkeeping.
• Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
• A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience.
• Able to work independently, self-motivated, sets daily goals, and manages time effectively.

Requirements:

• High school diploma or equivalent required
• 18+ years of age
• Manufacturing experience is a plus
• Intermediate level computer skills i.e., Word and Excel.
• Ability to type 35+ wpm with speed and accuracy.
• Ability to safely lift up to 30 pounds using proper lifting techniques.
• Ability to apply general pricing, apply basic math; add, subtract, multiply, and divide as well as working with percentages, decimals, and fractions.

Work Environment:

At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory. The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes.

The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter. The office space is climate controlled by the season and location of the facility. This position will require sitting for long periods of time to perform the required duties, frequently speaking with sales, customers, and coworkers. The individual will require fine motor skills, using hands, fingers, and arms, operating office equipment, ability to read customer information, service tickets, and follow screen prompts. Iron Mountain

Facility Street Address: 805 W Frank Pipp Dr, Iron Mountain, MI 49801

Value Added Distributors website: ********vadtek.com/

An Equal Opportunity Employer

As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information. For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards. A valid driver's license and a clean driving record are required for such roles. By submitting your application, you acknowledge and consent to these background check procedures as part of Value Added Distributors' hiring process, in accordance with applicable laws and regulations.

Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).