Customer Support Technician

Job Description

Job Description

Company History: When ATEQ® was founded in 1975, Jacques Mouchet had a vision to replace traditional production line leak detection methods, such as water testing, with computerized leak testers and leak detection equipment that were: Fully automated, Calibrated and traceable to ISO 17025 International Quality Standards (ISO 17025 Certificate),Fast, Dry and clean air testing. After success in Western Europe, ATEQ® now has an international network with offices, sales, and service engineers in more than 40 countries. Today ATEQ® has more than 5,000 customers including large multinational companies such as Toyota, GM, Baxter, Sony, and HP, more than 100,000 Leak and Flow Test instruments sold in over 40 countries, more instruments sold than any of our nearest competitors and dozens of wholly owned ATEQ® subsidiaries (Leak Testing, Aviation, TPMS, etc.) spread across the most developed countries in the world, plus specialized local representatives. ATEQ is a perseverant global family of passionate individuals who are driven by our customers to innovate industry-leading TPMS devices and technology that help suppliers and distributors worldwide. We are an EOS company that is looking for someone who exudes our core values of passion, perseverance, innovation, customer-driven and global family. Learn more about ATEQ Leak Testing at

Job Summary: Customer Support Technician will handle in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments.

Responsibilities/Duties:

Service and calibration of ATEQ products returned from customers.

Application design and set up for new and existing ATEQ and VIC equipment.

Travel to customers for onsite service, calibration, and tech support.

Maintain proper documentation of services.

Answer service-related phone calls from customers.

Troubleshoot customer issues over phone or email.

Perform ISO 17025 Calibrations according to the procedures.

Make follow up calls to customers with recently serviced instruments.

Quote repairs/calibrations in the workshop or onsite

Assist in integration of ATEQ and VIC customer support departments

Assist in Design and engineering for sales team

Required Skills/Abilities:

Associate degree or higher in Mechanical, Electrical or Electronics Technology

Two years of relevant experience

Technical background with the ability to operate various types of service and calibration equipment.

Excellent verbal and written communication skills.

Experience in direct face to face customer service on and off site

Ability to follow processes with attention to detail.

Valid Drivers License

Physical Requirements:

Customer on site attendance 50% of the time in the following geographic regions: Southeast, Midwest, and Michigan/Ohio.

Sitting for prolonged periods of time

Able to lift up to 75 pounds