Payments Product Owner/Payments Lead

Location - Benton Harbor, Michigan - Onsite

The Payments Product Owner/Payments Lead is a critical role responsible for defining and executing the product strategy for our payment processes and services within our D2C sites.
​This role will help create the payments product roadmap, prioritize features, and collaborate with IT, D2C, Finance and other stakeholders to deliver seamless, secure, and efficient payment experiences for our customers. The ideal candidate will have a deep understanding of payment processing, regulations, and industry best practices, as well as a proven track record of delivering successful product outcomes.

Responsibilities

​● Payments Strategy & Roadmap: Develop and maintain the payments vision, strategy, and roadmap for our payment products, aligning with overall company objectives.
​● Stakeholder Management: Collaborate closely with internal stakeholders (e.g., engineering, finance, legal, compliance, marketing, customer support) to understand their needs and ensure alignment on product priorities.
​● Market Research & Analysis: Stay informed about industry trends, competitive landscape, emerging technologies, and regulatory changes in the payments space. Use this knowledge to inform product strategy and identify opportunities for innovation.
​● Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) related to payment processing and identify areas for improvement. Implement changes to optimize performance, reduce costs, and enhance the user experience. Partner with Accounts Receivable and Consumer Services to ensure systems are working properly or help with troubleshooting.
​● Compliance & Security: Ensure compliance with relevant payment regulations (e.g., PCI DSS, GDPR) and security standards. Work closely with security and compliance teams to mitigate risks.
​● Requirements Gathering & Prioritization: Create, analyze, and prioritize user stories and functional requirements, translating business needs into detailed specifications for the development team. Maintain a well-groomed product backlog.

Requirements

​● Fluency in English
​● Education: Bachelor's degree in a related field (e.g., Computer Science, Business, Finance) preferred.
​● Experience: 3+ years of experience in product management, with a focus on payments or financial technology.
​● Knowledge: Deep understanding of payment processing, including various payment methods (e.g., credit cards, debit cards, ACH, mobile wallets), payment gateways, and fraud prevention techniques.
​● Strong understanding of online payment gateways, billing systems, and eCommerce platforms
​● Excellent communication and customer service skills to effectively handle customer inquiries and disputes
​● Proficiency in data analysis and reporting to identify trends and improve collection efficiency
​● Ability to prioritize tasks, manage deadlines, and work independently in a fast-paced environment
​● Experience working with QuickLizard
​● Experience implementing different payment methods in an eCommerce environment including credit cards (Visa, Mastercard, Discover, Amex), PayPal, Apple Pay, Acima and Affirm​