Help Desk Technician - Hart Area

Job Description

Job Description

Help Desk Technician | Hart, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Hart seeking Help Desk Technicians to lead and enhance their operations.

The Opportunity

We are collaborating with multiple companies in Hart seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with specialized manufacturing software, production line systems, and shop floor equipment.
• Log all support requests, resolutions, and actions taken in the ticketing system, ensuring accurate and timely documentation.
• Assist with the setup, configuration, and deployment of new workstations, peripherals, and manufacturing-specific devices.
• Perform routine system checks and preventative maintenance on IT assets and production-critical systems to minimize downtime.
• Collaborate with senior IT staff and vendors to escalate and resolve complex technical problems affecting manufacturing operations.
• Educate and train end-users on basic IT best practices and the effective use of manufacturing applications.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity issues.
• Experience supporting manufacturing-specific applications (e.g., MES, ERP systems, PLC interfaces).
• Proficiency with Windows operating systems and Microsoft 365 applications.
• Familiarity with industrial IT equipment such as barcode scanners, label printers, and ruggedized PCs.
• Excellent communication and customer service skills for technical support.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial control systems (ICS) or operational technology (OT).
• Previous experience working in a manufacturing or production environment.
• Basic understanding of industrial networking protocols (e.g., EtherNet/IP, Profinet).

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Analyst, Service Desk Analyst, Desktop Support Technician, IT Technician, Computer Support Specialist, User Support Specialist, Client Support Technician, Helpdesk Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.