Jr. Systems Administrator

Why Join Superfeet Worldwide? Superfeet Worldwide is not just a workplace; it's an exceptional community driven by a deep commitment to positively impact lives. With over 40 years of innovation, we focus on delivering shape and support to enhance the well-being of all individuals. Our brand thrives on a harmonious blend of biomechanical science and technology, a genuine passion for helping people, and an infectious love for fun. At Superfeet, we see our employees as invaluable contributors, fostering an inclusive environment that inspires growth and innovation and challenges the status quo. We believe in a well-rounded lifestyle and offer a comprehensive compensation package that includes 100% employer-paid medical, dental, vision, life insurance, and employee assistance program premiums. We support a healthy work-life balance by providing paid holidays, vacations, sick time, and paid opportunities for community volunteering. Moreover, we value our employees’ future and offer employer matches for traditional or ROTH 401(k) and a $1,000 annual contribution to the charity of their choice. As an employee, you can also enjoy discounts on our products (think free). Joining Superfeet means bringing yourself to be part of a team dedicated to shaping not only the lives of our customers but also your exciting career journey. Who Are We Looking For? Superfeet is looking for a Jr System Administrator who will be responsible for enthusiastically supporting our end users and their utilization of our office computer equipment, related peripherals, devices, and backend infrastructure. They will be responsible for providing support for the workstations, servers, network equipment, and all related devices and services located locally and in the cloud. This person’s time will be divided between supporting backend systems and services, IT projects, and end user support. They will also assist in managing the IT Help Desk ticketing system, as well as providing timely resolutions to tickets assigned to them. They will be responsible for demonstrating a sufficient level of skills and knowledge in the above tasks, as well as an aptitude for problem-solving and a desire for continued growth. This position reports to the Director of IT. As part of the IT department, you will contribute to day-to-day activities and special projects as required. What You’ll Do:

• Support of IT infrastructure – monitoring, maintenance, and support of servers, networking equipment, cloud services, and printers.
• Support of Enterprise Applications, including: Dynamics CRM, Macola ERP, O365/Azure Environment
• Enterprise print server management and mobile printers
• Support for escalated help desk tickets
• Assist in managing the IT Help Desk ticketing system as well as providing timely resolution to tickets assigned to them.
• Time will be divided between backend system support & management, IT projects, and end user support.
• As part of the support team, perform technical troubleshooting and data analysis to determine the root cause as well as answer application-related questions.
• Part of an On-Call rotation for after-hours support

Your Skills and Abilities:

• A positive, solutions-oriented attitude with a strong customer service mindset
• Proficiency with Microsoft technologies: Windows Server, Hyper-V, MSSQL, Azure, Intune, Power BI, and Microsoft Dynamics
• Experience with Fortinet switches and firewalls
• Comfortable working in a mixed Mac and PC environment

* Strong understanding of:

• Server setup, maintenance, and troubleshooting
• Networking fundamentals: VLANs, routing, protocols, and topologies
• Storage Area Networks (SANs), RAID configurations, and iSCSI
• Virtualization technologies
• Cloud services including AWS and Azure
• Microsoft Intune and Entra
• Power Automate workflows
• Printer setup and troubleshooting

* Demonstrated proficiency with:

• Windows Server software and tools (Exchange Online, Microsoft Remote Apps, Teams, etc.)
• Server hardware and infrastructure (SANs, clustering, etc.)
• Excellent listening, analytical, verbal, and written communication skills
• High degree of technical aptitude and curiosity
• Strong organizational and time management skills
• Ability to travel internationally to Canada as needed
• Education: A+, Network+, or MCITP Systems Certification preferred
• Experience: Minimum 2 years supporting computer systems; experience in a manufacturing environment is a plus

Compensation: $28 – $33/hour (DOE) plus sales target, company, and SMART goal bonus Location: Ferndale, WA (Hybrid) As part of our standard hiring process for new employees, employment with Superfeet will be contingent upon the successful completion of a drug screen and background check. Candidates must be 18 years or older to apply. All applicants and employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.