Community Lead

JOB SUMMARY:
The BrightWorks Community Lead is responsible for the overall success and day-to-day operations of their assigned coworking location. More than a hospitality or administrative role, this position carries direct ownership of the member experience, occupancy, community engagement, and overall performance of the site.

Key responsibilities include following up on leads, leasing private offices and coworking memberships, coordinating events and programming, building strong member relationships, and proactively managing the ongoing needs of the space. The Community Lead works closely with internal teams, vendors, and external partners to ensure the location maintains and grows revenue, operates smoothly, and reflects the BrightWorks brand and experience.

The ideal candidate is highly organized, adaptable, service-oriented, and comfortable managing multiple priorities in a fast-paced environment. This individual takes pride in their site, anticipates needs before they arise, and is motivated by creating a thriving, well-run community that drives member satisfaction, retention, and growth.

JOB DUTIES:
Core duties and responsibilities include the following. Other duties may be assigned.

1. Drive occupancy and revenue growth through active prospecting, networking, lead follow-up, tours, and closing coworking memberships and private office leases.
2. Manage the full member lifecycle process, including onboarding, membership agreements, renewals, upgrades, billing coordination, cancellations, and retention efforts.
3. Build strong relationships with members by understanding their businesses, providing proactive support, resolving concerns promptly, and fostering a professional, community-focused environment.
4. Oversee site-related administrative and financial functions including inventory management, scheduling, procurement, invoice processing, and vendor coordination.
5. Plan, coordinate, and execute community programming, networking opportunities, and onsite events that enhance engagement, strengthen retention, and promote the BrightWorks brand in coordination with the rest of the Brightworks team.
6. Manage site communications and collaborate with the Marketing Team on member updates, event promotion, newsletters, social media content, and local marketing initiatives.
7. Oversee the day-to-day operations and presentation of the site, ensuring coworking spaces, offices, conference rooms, and shared areas remain clean, functional, organized, and member-ready at all times.
8. Coordinate with Maintenance, IT, HVAC, janitorial teams, vendors, and shared services departments to address operational needs and ensure timely issue resolution.
9. Handle operational and administrative responsibilities including mail handling, conference room scheduling, data entry, reporting, and maintaining accurate member records.
10. Oversee site access and security procedures, including key management, emergency preparedness, incident reporting, and compliance with building policies and safety procedures.
11. Conduct regular site walkthroughs to proactively identify operational, maintenance, hospitality, or presentation needs and ensure a high-quality member experience.
12. Gather and interpret member feedback to identify opportunities for operational improvements, increased engagement, and enhanced service offerings.
13. Serve as site safety lead, maintaining knowledge of emergency procedures and onsite safety equipment
14. Provide support across BrightWorks locations as needed, including cross-site operational coverage, event support, and administrative assistance.

SUPERVISORY RESPONSIBILITIES:
This role has no supervisory responsibilities.

JOB REQUIREMENTS:

1. 3-5 years of experience in operations, hospitality, leasing, event management, coworking, property management, or a similarly fast-paced customer-facing environment with operational responsibility.
2. Previous experience in a customer-facing and/or admin role
3. Demonstrated experience managing multiple priorities and taking ownership of day-to-day business operations, customer relationships, and client service outcomes.
4. Experience in sales, leasing, business development, hospitality sales, or event coordination strongly preferred.
5. Strong interpersonal, communication, and relationship-building skills with the ability to professionally engage members, guests, vendors, and prospective clients.
6. Highly organized with the ability to independently prioritize tasks, solve problems proactively, and adapt quickly to changing business needs.
7. Comfortable working in a dynamic environment that requires balancing sales, operations, hospitality, and event coordination responsibilities simultaneously.
8. Proficiency in Microsoft Office and general comfort learning new systems, software platforms, and scheduling tools.
9. Reliable, dependable, and able to maintain a consistent professional presence onsite.
10. Ability to occasionally lift and move items associated with office operations and event setup within reasonable limits.
11. Flexibility to work evenings and weekends as needed for events, networking opportunities, or operational support.

PERKS:

• Access to our beautiful coworking space
• Free coffee, snacks, and occasional lunches
• Opportunities to connect with a diverse, vibrant community
• Team events and growth opportunities
• Be part of a company that values creativity, collaboration, and kindness

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Employee will be regularly required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descend multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions in an open setting. Noise level in this work environment is usually moderate.