MI - Customer Service / Inside Sales Representative - Industrial Supply - Kalamazoo, MI

Fluid Process Equipment, a SunSource company, is a provider of innovative pumps, products and services that can assist with all of your fluid handling requirements. We have been serving our customers needs for over 30 years.

Are you looking for an opportunity where you can grow within an organization? By joining SunSource, one of the country’s largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work!

Essential Functions

• Ability to develop relationships with customers and sales teams
• Take incoming phone calls and emails from customers
• Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
• Enter customer orders in the ERP system with goal of 100% accuracy
• Quote customers on components as needed and enter all quotes into ERP system or shared directory
• Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
• Expedite customer orders as needed to meet required and promised dates
• Provide solutions to customer needs in a “team” environment
• Follow-up on quotes as needed
• Assist outside sales when necessary (quoting, expediting, customer visits)
• Continuous development of sales skills to up-sell or additional-sell to customers

Experience, Education and Skills

• H.S. Diploma or GED; Associate degree or better preferred, preference given to Fluid Power programs.
• 2+ years of customer service or inside sales experience.
• Experience in Industrial Distribution or adjacent industry is preferred.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail, etc.
• Working experience with Trend is a plus.
• Strong analytical, mathematical, and mechanical aptitude is required to be successful in this role.
• Clear and concise verbal and written communication skills
• Ability to work in both team environments and individually
• Ability to multi-task and prioritize work on a regular basis
• Ability to maintain composure under stressful situations
• Excellent time management skills
• Sound judgment and decision-making ability
• Demonstrates integrity and ethical standards

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy