Aftersales Technical Support Engineer - Europe

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Overview:

The Technical Support Engineer will play a crucial role in ensuring the smooth operation of our products and services, providing technical support to the Xpeng network and internal stakeholders, and contributing to the enhancement of our quality management system. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a keen eye for detail.

Responsibilities:

• Provide technical support:

• Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
• Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively.
• Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts.
• Communicate and write technical bulletins, technical descriptions, campaign information with the markets
• Manage technical repair manuals, wiring diagrams and others related to the technical department.
• Develop and deliver training programs to internal teams.

• Conduct quality assurance activities:

• Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
• Participate in the development and review of product documentation, specifications, and quality control plans.
• Support field actions, product upgrades/retrofits, on-site-interventions etc.
• Collaborate with HQ quality team to follow up and release upgrades accordingly.

Requirements:

• Bachelor's degree in Automotive Engineering or a related technical field.
• 5+ years experience in technical Aftersales support in the automotive industry.
• Strong technical knowledge with EV’s and the ability to understand complex systems and processes.
• Excellent problem-solving and analytical skills.
• Familiarity with quality standards and regulatory requirements relevant to the industry.
• Effective communication skills in English, both verbal and written. Another European language and/or Chinese is a plus.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities.

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.