Customer Service Rep

Job Description

Job Description

Position Overview

Maple Hill Auto Group is looking for a part-time Customer Advocate to help us stay connected to the people we serve. In this role, you’ll monitor customer feedback across online platforms, follow up after sales and service visits, and help surface trends that make us better. You’ll work closely with department managers and support the front desk when needed — all while keeping a genuine focus on the customer experience.

If you’re a good communicator who pays attention to details, handles sensitive situations with care, and genuinely enjoys helping people — this is a good fit.

Schedule

• Flexible schedule
• 4-5 hours a day between 9am-5pm
• 20-25 hours a week

Requirements

• High school diploma or equivalent
• Valid and Insurable driver’s license
• Ability to pass a drug screen (including marijuana)
• Customer service experience preferred

Essential Responsibilities

• Monitor and respond to customer reviews across online platforms
• Conduct customer satisfaction follow-ups by phone and email after sales and service visits
• Identify feedback trends and communicate them to the relevant managers
• Assist with resolving customer concerns and escalations
• Maintain the customer feedback database and generate reports
• Back up reception duties including answering phones and greeting customers
• Assist with document scanning and filing

Benefits

Part-time employees at Maple Hill Auto Group receive:

• Earned sick time per Michigan law (1hr per 30hrs worked)
• Paid volunteer hours (8 hours annually, prorated by start date)
• Training and continued education opportunities

Join Our Team!

If you’re someone who genuinely cares about how customers feel and can communicate that care in writing and on the phone, we’d like to hear from you. Apply to become part of the Maple Hill team — a family-owned dealership that’s been committed to our employees, customers, and Kalamazoo community for over 30 years.

Maple Hill Auto Group is an Equal Opportunity Employer