Claims management specialist

Description

Own Your Future!

At ServiceMaster, we embrace a “ Think Like An Owner ” mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision-making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Let’s build something great— together!

Summary

The purpose of the Value Flex Claims Specialist is to review and manage all customer damage claims for the Value Flex crated program. In addition, this position will manage all customer communication and answer questions and concerns from customers and franchises as they arise.

Duties/Essential Job Functions

• Manages and tracks all aspects of all damage claims; working with customers, franchisees, franchise representatives, and the Value Flex team on all claims
• Manages tracking system for Inventory forms, Canvas submissions and claims tracking
• Conducts training as needed to reduce claims in conjunction with Value Flex operations team members
• Acts as backup for incoming calls on the Value Flex phone line and redirects calls as needed
• Provides follow-up support to new Value Flex crate locations
• Attends meetings and assists with training events at the Michigan Support Center
• Builds relationships with franchise managers and trainers, as well as Michigan Support Center staff, to assist with understanding of move execution and establishment of best practices in the Value Flex program
• Performs other duties as assigned
  
  

Education or Equivalent Experience

• One-year relevant industry and/or system experience, which provides the necessary skills, knowledge and abilities is preferred
  
  

Skills/Knowledge/Abilities (SKA) Required

• Knowledge of TWO MEN AND A TRUCK® System policies and procedures[PB1]
• Excellent oral and written communication skills
• Exceptional organizational and prioritization skills
• Works well in a learning environment and shares information with others
• Ability to manage multiple projects, prioritize, and meet deadlines
• Project professionalism, enthusiasm, and a positive attitude
• Possess attention to detail, initiative and sound judgment
• Competence in Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Must be able to communicate in an effective, helpful and friendly manner with co-workers and customers
• Ability to add, subtract, multiply and divide using whole numbers and decimals. Ability to perform these operations using units of United States dollars and weight measurements, volume, distance and time
• Ability to solve practical problems and deal with a variety of situations with limited standardized procedures
• Ability to interpret a variety of instructions furnished with written, oral, diagram or schedule form
• Active Listening— giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation— actively looking for ways to help people.
• Critical Thinking— using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion— persuading others to change their minds or behavior.
• Active Learning— understanding the implications of new information for both current and future problem-solving and decision-making.
• Social Perceptiveness— being aware of others' reactions and understanding why they react as they do.
• Time Management— managing one's own time
• Speech Clarity— the ability to speak clearly so others can understand you
• Problem Sensitivity— the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning— the ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning— the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  
  

Working Conditions

Work is performed in an office setting with no unusual hazards. Prolonged periods of sitting at a desk and working on a computer. Position will allow for a hybird work schedule after training is completed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Occasional travel is required.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve . Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose to Be there when you need us ™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process [email protected]

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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