Senior Operations Manager

Job Title

Senior Facilities Operations Manager

Job Summary

The Senior Facilities Operations Manager is responsible for overseeing the day-to-day operation, maintenance, and strategic planning of facilities to ensure safe, efficient, and cost-effective environments. This role provides leadership to facilities teams, manages vendors and budgets, ensures regulatory compliance, and drives continuous improvement across all facilities operations.

Key Responsibilities

Facilities Operations & Maintenance

• Oversee daily operations of all facilities, including building systems (HVAC, electrical, plumbing, fire/life safety, and security).

• Ensure preventive and corrective maintenance programs are executed effectively.

• Respond to and manage escalated facilities issues and emergencies.

Leadership & Team Management

• Lead, coach, and develop facilities staff and supervisors.

• Set performance goals, conduct evaluations, and support training and development initiatives.

• Foster a culture of safety, accountability, and continuous improvement.

Strategic Planning & Projects

• Develop and implement long-term facilities strategies aligned with organizational goals.

• Lead capital projects, renovations, and space planning initiatives from planning through completion.

• Partner with stakeholders to assess current and future facility needs.

Vendor & Contract Management

• Manage relationships with external vendors, contractors, and service providers.

• Negotiate contracts, monitor service level agreements, and ensure quality and cost control.

• Ensure vendors comply with safety, security, and regulatory requirements.

Budgeting & Financial Management

• Develop and manage facilities operating and capital budgets.

• Track expenditures, identify cost-saving opportunities, and ensure fiscal responsibility.

• Prepare reports and present budget updates to senior leadership.

Compliance, Safety & Risk Management

• Ensure compliance with all applicable building codes, environmental regulations, and health and safety standards.

• Lead safety programs, inspections, audits, and risk mitigation efforts.

• Oversee sustainability and energy-efficiency initiatives where applicable.

Reporting & Continuous Improvement

• Track KPIs related to facilities performance, costs, and service delivery.

• Use data and best practices to improve operational efficiency and occupant experience.

• Provide regular updates and recommendations to executive leadership.

Qualifications

Required

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent experience).

• 8–10+ years of progressive experience in facilities operations or management.

• Proven experience managing teams, budgets, and complex facilities portfolios.

• Strong knowledge of building systems, maintenance practices, and regulatory requirements.

Preferred

• Professional certifications such as CFM, FMP, PMP, or LEED.

• Experience with CMMS and facilities management software.

• Experience leading large or multi-site facilities operations.

Skills & Competencies

• Strong leadership and people-management skills

• Strategic thinking and problem-solving abilities

• Excellent communication and stakeholder-management skills

• Budgeting, financial analysis, and vendor-management expertise

• High attention to detail with the ability to manage multiple priorities