Director of Operations

Job Description

Job Description

Lucia Landscaping, Inc. is a service-based business proudly serving residential and commercial clients throughout Southeastern Michigan and the Toledo, Ohio market. With 25+ years of experience, 150 team members, and advanced technology at our core, we’ve built an award-winning culture known for excellence, innovation, and growth. We operate with a OneTeam® culture, delivering exceptional client experiences while creating opportunity and growth for our team.

Our Values

One Team | Service Heart | Accountability | Grit | Innovation

Director of Operations Position

The Director of Operations serves as the strategic and operational leader for all service divisions, acting as a trusted resource and key decision-maker for the executive team. A typical day may include overseeing field operations across Landscape Maintenance, Enhancements, Lawn Care, Irrigation, and Snow & Ice Management, reviewing financial performance and labor efficiency metrics, coaching and developing Operations Managers and Area Managers, driving accountability through KPIs and operational scorecards, serving as the executive escalation point for client issues, and collaborating with Sales and executive leadership on growth strategy and long-range planning.

The ideal candidate brings a proven track record of managing full P&L responsibility, developing leadership pipelines, and holding teams accountable to performance standards. Success here demands someone who leads with confidence, communicates with clarity across all levels of the organization, and approaches every challenge with a continuous improvement mindset.

Experience, Skills and Abilities for the Director of Operations Position

• Bachelor’s degree in Business, Landscape Management, Horticulture, Construction Management, or a related field is preferred
• Minimum of 10 years of progressive leadership experience in landscaping, facilities services, or a related service industry, with a strong preference for prior experience as a Branch Manager, Operations Manager, Division Manager, or Director of Operations
• Proven experience managing full Profit & Loss (P&L) responsibility, including budgeting, forecasting, job costing, and gross margin performance across multiple operational divisions
• Strong business acumen with a deep understanding of how people, processes, equipment, and operational systems drive profitability and organizational performance in a field-based service environment
• Experience with Aspire, ServiceTitan, HubSpot, or similar operational platforms preferred; proficiency with Microsoft Office Suite required; valid driver’s license with an acceptable driving record

Compensation, Benefits and Structure for the Director of Operations Position

Rewards for this position include a competitive base salary commensurate with experience, performance-based bonus opportunities, and a comprehensive benefits package including Blue Cross Blue Shield medical insurance, dental and vision insurance, company-paid life insurance, short-term disability, supplemental insurance options, and a company-sponsored 401(k) plan. Additional rewards include generous paid time off, paid holidays, employee recognition programs, and meaningful career growth and advancement opportunities within an award-winning, nationally recognized organization.

This is a full-time, on-site position based in Southeast Michigan. Extended hours, evenings, and on-call responsibilities are expected during peak landscaping and snow seasons.

The Recruitment Process for the Director of Operations Position

The recruitment process includes a mixture of phone calls and in-person interviews, candidate assessments, a job shadow, and a pre-employment background check and drug test. The process is designed to make sure that candidates are aligned with EctoHR’s long-term goals and that candidates have shared core values.

Lucia Landscaping is an Equal Opportunity Employer!