Customer Care Specialist

Customer Care SpecialistLocation: Southeast Michigan Job Type: Full-Time Experience: Entry Level

Make a Difference. Build a Career. Grow With Us.

Shoshana Technologies is seeking a Customer Care Specialist who loves helping people, solving problems, and learning new technology. In this role, you'll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.

This is a great entry-level opportunity for someone who is organized, adaptable, and eager to grow in a collaborative, supportive team environment.

What You'll Do

• Be the friendly voice and helpful guide for customers using our software
• Provide phone and written technical support with professionalism and care
• Troubleshoot issues and walk users through clear, effective solutions
• Manage multiple requests while staying organized and meeting deadlines
• Communicate clearly, confidently, and positively
• Collaborate with teammates to improve processes and the overall customer experience
• Learn industry-specific workflows and systems in home care

What We're Looking For

• Experience helping customers or solving problems (formal or informal)
• Strong computer skills and typing proficiency
• Excellent organizational and multitasking abilities
• Clear, confident phone communication skills
• A team-oriented mindset with a positive attitude
• Strong attention to detail and time management skills

Bonus Points

• Comfortable learning complex software or technical systems
• Flexibility and adaptability in a changing environment
• Experience with the structures and challenges faced by medicaid providers.
• Background in or experience with the home care industry

Training & Growth

• Hands-on, guided training from day one
• Access to learning resources, including videos, guides, and courses
• A supportive, team-first culture
• Opportunities for professional growth

How to Apply Email [email protected] with your resume and a brief note explaining why you're interested in this role and why you'd be a great fit.

Join Shoshana Technologies and be part of a team that supports those who care for others.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Work from home

Work Location: Hybrid remote in Ann Arbor, MI 48105