Spanish Help Line Specialist

Description

Spanish Help Line Specialist

Consumers Credit Union is looking to hire a passionate Spanish Help Like Specialist to join our team. In this role, you will assist Spanish-speaking members with their financial questions and concerns and deliver superior member service.

What you will be doing:

• Maintain a positive and professional attitude while serving members and working with co-workers.
• Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service.
• Actively listen and ask questions to determine member needs through written and verbal communication.
• Serve as the main representative, taking calls, responding to chatbot, and calling members who left a voicemail.
• Be proactive in accepting additional responsibilities and have broadened knowledge of various aspects of the credit union.
• Educate members on products and services through written and verbal communication.
• Recognize and act upon cross sell opportunities.
• Provide Self-Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
• Demonstrate advanced knowledge and navigate between various programs.
• Able to answer member emails with professional and accurate written communication.
• Assist in any area as directed by your supervisor or management.

What you will bring to the table:

• High school graduate or equivalent.
• Meet all skills and qualifications of a MSCR I or related experience.
• Minimum 6 months experience as MSCR I or related experience.
• Professional appearance; builds rapports with members; enjoys working with people.
• Excellent written and verbal communication skills.
• Knowledge of current technology. Able to easily navigate multiple software environments.
• Knowledge of Specialty Accounts
• Understanding of credit union history, philosophy, culture, values, and vision.
• Understanding of credit union rules and regulations.
• Understanding of Consumers operating policies and procedures.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.