Site Operations Manager

The Salvation Army
Great Lakes Division – Harbor Light Program

Position: Site Operations Manager
Reports To: Site Administrator
FLSA: Exempt
Pay Grade: TBD

Position Summary:
The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.

Essential Responsibilities:

• Orientate and train all support specialists/facility technicians/maintenance/food drivers
• Prepare and maintain staff schedules, while verifying and approving hours worked
• Maintain accurate documentation regarding supervised staff
• Recommends hiring and disciplinary actions to Site Administrator
• Monitor staff, clients, residents, community supporters, and visitors
• Assist in providing for client safety and security
• Conduct all inspections and emergency drills as required by the Harbor Light System
• Ensure urinalysis screens and property searches are completed per contract requirements
• Oversee the maintenance of all records and reports kept by Support Specialists in SAM
• Responsible for ordering all client food and personal supplies
• Address non-clinical issues with clients (i.e. quality assurance such as food/rec activities)
• Assist clinical staff in investigating client grievances and complaints
• Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager
• Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed
• Participate in case conferences, giving input on client behavior and client rules
• Perform other duties as assigned

Additional Responsibilities:
Qualifications:
Education/Experience:

• Must possess a high school diploma or equivalent
• Minimum of two years of practical experience as a Supervisor
• Knowledge of addiction recovery preferred

Skills, Knowledge & Abilities:

• Ability to communicate effectively through spoken and written word

Computer Skills:

• Proficiency with Microsoft Office applications, email and internet
• Experience using electronic medical records system preferred

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Average Daily Physical Requirements	Frequency
Work in stationary position	2 to 5 hours
Move about work area	More than 5 hours
Use hands/fingers to handle or feel	More than 5 hours
Reach with hands and arms	2 to 5 hours
Climb (stairs/ladders) or balance	None
Bend, stoop, kneel, crouch, or crawl	None
Communicate with others	More than 5 hours
Detect flavors or smells	None
Move objects up to 30 pounds	Less than 2 hours
Visual acuity	More than 5 hours
Read and understand written word	More than 5 hours
Drive or travel	None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Average Daily Environmental Conditions	Frequency
Environment: No exposure to extreme heat, cold, noise, chemicals or hazardous equipment.	None
Medical Environment: Exposure to body fluids, radiation, medical equipment, solvents or chemicals.	None
Noise: Exposure to constant or intermittent extreme sounds.	None
Temperature: Exposure to extreme heat or cold either indoors or outside.	None

In addition:

COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.

DECISION MAKING: Ability to select and commit to an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems.

INITIATIVE: Ability to act promptly and take steps to solve or settle an issue proactively.

LEADERSHIP: Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals; providing timely guidance and feedback.

PROBLEM SOLVING: Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.