Shift Lead
- Leadership and Supervision: Lead a team of VSOs during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
- Operational Management: Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
- Performance management: Line manage a group of VSOs who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
- Customer Engagement: Engage with customers directly by being the central point of contact for specific OEM initiatives and cascading instructions to VSOs
- Safety and Compliance: Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
- Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
- Problem Solving: Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
- Communication: Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.
- Reporting and Documentation: Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures.
- Incident Management: Provide the initial point of contact for an on-road incident and initial ‘Operations Officer’ as per the company Major Incident Management Plan.
- Training and Development: Coordinate individual and collective training and development events with the Quality Assurance team.
- Continuous Improvement: Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.
- You must be fluent in English
- You remain calm and controlled in a pressured environment
- You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself
- You enjoy working with people, thriving in a team environment
- You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
- Proven experience as a team coordinator or similar role.
- Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
- Ability to work under pressure and manage multiple priorities.
- Excellent problem-solving skills and attention to detail.
- Proficiency in Google Workspace or Microsoft Office suite
- Full clean driving liscence
- At least 5 years' driving experience in
- No blameworthy insurance claims in the past three years
- Strong driving skills and knowledge and willingness to continue developing
- All applications are required to disclose any second job as part of the application process
- Employment is contingent upon passing random drug and alcohol testing, in accordance with our Drugs & Alcohol policy.
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