Marketing Coordinator & Patient Experience Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

About Us

At Advanced Endodontics, we are a high-performing, patient-centered specialty practice committed to delivering an exceptional experience at every single touchpoint. We are growing and we're looking for the right person to help take us even further. If you thrive in a fast-paced environment, love connecting with people, and want a role where your work truly makes a difference, we want to meet you.

The Opportunity

This is not your average front desk job. This role is equal parts warm, welcoming patient experience and dynamic, creative marketing giving you the best of both worlds. You'll be the face of our practice and the engine behind our growth.

Front Desk & Patient Experience Responsibilities

Greet patients with genuine warmth and professionalism, setting the tone for an outstanding visit from the moment they walk in

Answer and manage a multi-line phone system, directing calls with efficiency and a friendly, confident tone

Schedule, confirm, and manage patient appointments to maintain an optimized daily schedule

Verify insurance eligibility and benefits prior to appointments and communicate coverage details clearly to patients

Collect and process patient payments, co-pays, and balances with accuracy and sensitivity

Maintain and update patient records, ensuring accurate data entry and HIPAA-compliant documentation

Manage incoming and outgoing correspondence including faxes, emails, and referral communication

Coordinate with clinical team members to ensure smooth patient flow throughout the day

Handle patient inquiries, concerns, and follow-up calls with professionalism and care

Prepare end-of-day reports and reconcile daily transactions

Maintain a clean, organized, and welcoming front office environment

Marketing & Growth Responsibilities

Personally deliver monthly referral appreciation packages to referring dental offices, building genuine relationships in the community

Manage and grow our social media presence with engaging, on-brand content across all platforms

Develop and execute marketing strategies that directly drive practice growth and increase new patient volume

Track and report on marketing initiatives, providing insights and recommendations to leadership

Coordinate internal and external communications that reflect the Advanced Endodontics brand

Identify new referral partnership opportunities and help nurture existing relationships

Support the planning and execution of community outreach and promotional events

Who You Are

Outgoing, polished, and confident in front of patients and referral partners alike

Creative with an eye for design, storytelling, and social content

Highly organized and self-motivated you take initiative without waiting to be asked

Comfortable with social media platforms, basic content creation, and digital tools

A natural communicator who can adapt your tone for a nervous patient or a busy dentist

Someone who takes pride in doing things right and leaves a positive impression everywhere you go

Why You'll Love It Here

A supportive, energetic team that genuinely values your contributions

A role with real variety no two days are exactly the same

The opportunity to grow professionally and make a measurable impact on the practice

Competitive compensation and a comprehensive benefits package

A practice culture built on excellence, teamwork, and mutual respect