Customer Service Representative - Csr
Job Description
Job Description
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation:
$18 - $21 hourly (Depending on Experience)
Responsibilities:- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Find patterns in customer complaints and bring them to the team for improvement
- Create records of customer interactions and follow up to ensure all questions have been answered
- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school graduate, G.E.D. recipient, or equivalent
- Strong knowledge of customer interface and interaction
Fawley Overhead Door is a leading garage door company in Southwest Michigan, providing quality residential and commercial overhead door services. For over 44 years, our niche has been garage doors! Since the company’s beginning, we have:
- Dedicated our service to customer satisfaction
- Consideration of people’s time, money, and property
- Created 5-star experiences
- Served the Southwest Michigan area with stellar garage door services
Benefits Package Includes:
- Group Health, Dental, & Vision - starts on the first day
- Pet Insurance
- Accident Insurance
- Life Insurance
- PTO front-loaded after 90 days
- 401(k) enrollment after 6 months (Up to 4% employer match)
Company Perks:
- Chaplain Services
- Gym Stipend (up to $50)
- Paid training
Recommended Jobs
Design Release Engineer - Thermal Systems - On-site
IAV is offering exciting opportunities to join dynamic teams with exposure to top tier projects! IAV Group is an engineering and technical consultancy servicing the global automotive industry with …
Security Officer Part Time Gatehouse
Job Description Job Description Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While …
Gluing Feeder - Catcher
Gluing Feeder-Catcher Job Title: Gluing Feeder-Catcher Location: Sturgis, Michigan Status: Full-Time Role Summary The Gluing Feeder-Catcher supports folder-gluer production by feedin…
Behavior Technician / RBT
All Training Provided | Onboarding Incentive Available T.R.A.C. Therapy Research Autism Center is seeking compassionate and motivated Behavior Technicians / Registered Behavior Technicians (RBT…
Warehouse/Material Handler
Job Description Job Description Warehouse Worker with Hilo Purpose: We are seeking a hard-working, self-motivated individual to join our team at Mixed Employment Partners. Our goal is to fos…
Sr. Manufacturing Manager
Sr. Manufacturing Manager St. Joseph, MI area Competitive Salary, Bonus, 401K, and More! Lead the operations of a premier, tech-driven automotive manufacturer with over 50 years of stability…
Aerial Lineman
the ability to work safely, with or without supervision; the ability to improve upon the performance, functionality, reliability, or quality of existing products or trade processes the ability …
CDL-A Regional Truck Driver
Pay: $1,200 - $1,400 a week Job Type: Full-time Seeking a better work-life balance without sacrificing your income? Our transportation team is expanding its Midwest operations, offering d…
High School Special Education Teacher
Job Description Required Certificates and Licenses: Michigan Teaching Certification Required. Must have a Special Education endorsement. Residency Requirements: This position is virtual and o…
In Home Caregiver
If you’re looking to work for a company that improves the lives of others, invests in their employees, and provides a welcoming work environment, you should join the Senior Helpers team. By providing …