Executive Desktop Support Analyst

Description

In this role, the Analyst will be responsible for diagnosing and resolving technology issues in real time, ensuring minimal disruption to firm operations. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding client service. This is an in-person position supporting the Ann Arbor and Novi offices in Southeast Michigan.

Required Skills/Abilities:

• Ability to troubleshoot and resolve hardware/software and equipment (i.e., Cell phones, A/V equipment).

• Working knowledge of Microsoft SCCM or other endpoint management solutions.

• Ability to support networked printers and multifunction devices.

• Knowledge of current communications devices, Microsoft OS and applications.

• Ability to manage multiple projects, activities, and tasks simultaneously.

• Advanced verbal and written communications.

• Must regularly lift/move up to 10 pounds and occasionally lift/move up to 50 pounds.

• Works at different shifts outside of stated office hours as needed.

• Flexibility to provide afterhours support to computer users throughout the firm by being part of an afterhours on-call rotation.

ORGANIZATIONAL STATUS:

The role reports to the Desktop Support Manager and works with all technology staff.

ROLES & RESPONSIBILITIES:

• Works directly with firm employees to provide services and help resolve computing problems.

• Provides timely solutions to ensure customer satisfaction and eliminate downtime.

• Processes requests for computer technical assistance and problem resolution from helpdesk ticket escalations and employees.

• Collects detailed information to categorize requests to determine methods of resolution.

• Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution or (2) escalate to the appropriate support tier.

• Coordinates with vendors to arrange support services, hardware repairs, and replacement of laptops, desktops, and other equipment.

• Manages computer deployments using Microsoft SCCM and communicates relevant services, processes, and procedures to end users.

• Tracks and maintains an accurate inventory of all technology assets.

• Performs level I system administration functions.

• Assists with audio/visual technology support.

Top Skills

SCCM, Microsoft OS, Windows 11, hardware/software, hardware repair, vendor management, audiovisual, AV Support, Printer Support, Asset Management, project coordination, imaging equipment, Troubleshooting, Active directory, Customer service, Technical support, Deployment

Additional Skills & Qualifications

Education:

• Two (2) years of college-level education preferred.

• Minimum of two (2) years of work experience or equivalent combination of education experience.

• A+ certification and Microsoft certifications preferred.

Experience:

• Minimum associate’s degree in the field of computer science or 3-5 years equivalent work experience.

• Minimum 3 years of experience using current business office technologies.

Job Type & Location

This is a Contract to Hire position based out of Ann Arbor, MI.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Ann Arbor,MI.

This position is anticipated to close on Mar 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.