Application Support Specialist
Roles/Responsibilities:
- Providing end user PC and software support and troubleshooting for Court staff and the public.
- Respond to and resolve technological issues for court staff (including judges and judicial staff).
- Ability to learn the MiFILE application, and other Court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems.
- Interface with County IT team on incidents and problems that need higher level technical support.
Mandatory Skills:
Experience Level: 3-5 years
Environment: Court Audio Video broadcast/recording technology such as JAVS, BIS, hybrid meeting technology, such as Zoom, Courts MiFile solution, Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, SharePoint, and others.
Desirable Skills: N/A
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