Membership Experience Executive

Are you looking to be part of a high-performing team of go-getters who make a difference both on and off the court? Join the Detroit Pistons as we harness the power of basketball to unite our city, elevate our fans, and drive lasting community impact.

As the Membership Experience Executive, you will focus on delivering outstanding customer experience by building and maintaining long-lasting relationships, providing proactive service, and exceeding member expectations while being responsible for retaining and growing the membership base. Driving revenue through New Business, Upselling and Cross-selling initiatives is crucial to success in this role. The Membership Experience team will build customer and fan loyalty by using personal touchpoints, offering unique experiences, and communicating information and details effectively.

What You’ll Be Doing

• Responsible for servicing and retaining a dedicated membership base
• Strong focus on generating new business as well as upselling and cross-selling from current membership base
• Generate referrals from impactful relationships with current membership base
• Effective communication to develop, maintain, and enhance relationships with clients
• Proactive communication with customers by being a specialist on member benefits and team initiatives
• Provide unique and personalized experience by going above and beyond expectations to increase customer experience
• Manage and track personal touchpoints in Microsoft CRM Dynamics through proactive phone calls, in-arena visits, handwritten notes, office appointments and interactions at member events
• Provide creative and innovative new ideas to enhance the team including new benefit programs, events, and renewal incentives
• Assist in coordinating and executing annual member events, virtual experiences, mailings, gifting, and at-risk-member initiatives
• Work diligently to ensure a smooth account transition by collaborating with the Business Development, Group Sales and Inside Sales teams
• Use logical thinking and problem-solving techniques to reach practical solutions for our members

Requirements

• Bachelor’s degree from an accredited university is required
• At least 1 year of sports industry experience
• 1-2 years in a sales or customer service facing position
• Excellent communication, networking and writing skills are required
• Must demonstrate a high degree of motivation, time management, attention to detail and organization while maintaining a positive attitude
• Ability to write creatively and present ideas in a clear and concise manner
• Collaborative spirit regarding recognizing overall goals and vision
• An amiable, proactive, and self-motivated team improver
• Experience using Ticketmaster, Microsoft CRM Dynamics, and Archtics software

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

We are dedicated to ensuring equal access throughout the employment process. Reasonable accommodations will be provided to qualified individuals with disabilities to enable participation in the application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require an accommodation, please contact us to request assistance.