Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor

Gordie’s Auto & Tire

At Gordie’s Auto & Tire, exceptional customer service isn’t just a goal — it’s our standard. We are seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our team and help elevate the experience for every guest who walks through our doors.

This is a high-impact role within our shop. As the primary point of contact for customers, you will build trust, communicate clearly, and ensure every vehicle is serviced with accuracy, urgency, and care.

Key Responsibilities

• Customer Engagement: Greet customers, listen to their concerns, and accurately assess their automotive needs.
• Service Recommendations: Present inspection findings, explain recommended repairs and maintenance in clear, non-technical terms, and confidently ask for the sale.
• Estimate Preparation: Create detailed, accurate repair estimates and review them thoroughly with customers.
• Workflow Management: Schedule appointments, prioritize jobs, and manage daily shop flow to maximize efficiency and productivity.
• Product Knowledge: Maintain a strong understanding of services, maintenance intervals, and value-added products to provide informed recommendations.
• Communication & Coordination: Work closely with technicians to ensure clarity on diagnostics, repair timelines, and parts availability.
• Customer Follow-Up: Contact customers post-service to confirm satisfaction, address concerns, and build long-term relationships.

What We’re Looking For

• Strong communication and interpersonal skills
• Sales-driven mindset with integrity
• Ability to multitask in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Previous automotive service advisor experience preferred

Why Join Gordie’s?

• Team-focused culture
• Performance-based growth opportunities
• Supportive leadership
• Opportunity to make a real impact in customer satisfaction and shop performance

If you’re driven, customer-focused, and ready to grow with a company that values professionalism and performance, we want to hear from you.

Requirements

• Strong communication and customer service skills to effectively address customer inquiries.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance processes.
• Proficient in using computer systems and automotive management software.
• A friendly demeanor with a passion for helping customers get the most out of their vehicles.
• Valid driver's license and a clean driving record.

Benefits

• 5 Days Per Week
• No Weekends
• No late nights
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development