Service Coordinator

Competitive Pay:  This position offers an hourly wage ranging from $25.00/hr. to $28.00/hr., depending on experience and qualifications.

• Serve as the main contact for service customers, handling breakdowns, scheduling needs, CSAs, and general service inquiries.
• Schedule and dispatch field service technicians based on urgency, skillset, location, and customer requirements.
• Manage incoming service requests and prioritize emergency, scheduled, and follow‑up work.
• Maintain knowledge of customer accounts, service history, and contract requirements.
• Monitor technician schedules and adjust as needed to maximize efficiency.
• Handle exceptions, parts issues, vendor coordination, and service-related escalations.
• Use SX.e (Infor SX.e webui) to create, update, and track service orders.
• Utilize vendor portals for ordering parts and tracking shipments.
• Assist with troubleshooting shipment issues, delays, and service-related problems.
• Work closely with Sales, Service Managers, and internal teams to share updates and support service operations.
• Follow up with customers to confirm service completion and satisfaction.
• Maintain supplier information and coordinate pricing when needed.
• Communicate order or billing issues with Accounting.
• Complete additional tasks as assigned by the Service Manager.

What You'll Need:

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.