Operations Manager Southfield, Michigan

The Operations Manager is accountable for managing all operations employees in the Live studio including Managers Pit Bosses Game Presenters Dealers and Shufflers.  The role is accountable for the successful operations of the Live studio.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and lead all onsite employees of Operations department for successful fulfilment of work duties.
• Evaluate work performance of subordinate employees conduct meetings with employees and based on assessment give constructive feedback and make recommendations for employees job performance improvement.
• Plan develop and execute strategies for quality increase of service provided by the company.
• Set operational goals for Operations department and ensure successful goal achievement.
• Ensure successful implementation and functioning of the rules and procedures in the company.
• Review procedures and regulations connected to work of Operations department to make necessary amendments to existing procedures and develop new procedures according to company needs.
• Align Operational procedures working processes and level of service with all the Playtech live facilities.
• Deliver highest level of service to all licensees in accordance with companys and licensee requests and standards.
• Provide the product quality user experience and product availability to ensure to achieve the targets set by the company.
• Plan evaluate and approve necessary resources and budget of Operations department.
• Direct the activities of Operations department to organize and ensure execution of daily tasks.
• Maintain ongoing training processes in Operations department.
• Evaluate new employees performance until proceeding to independent work as well as to provide feedback about performance.
• Cooperate with Human Resources department addressing issues related to Human Resources capacity provision (recruitment posting development etc.).
• Establish personnel planning targets in cooperation with the companys management and other department managers.
• Work with local and global Live management team to promote companys daily operations successfully.
• Gather information and provide records and reports on Operations department personnel the operation of the department objectives players and customers as well as prepare other reports and presentations upon request of Live leadership team members.
• Carry out any additional duties within the competence of held position as instructed by the management.

Qualifications :

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• 5 years directly managing employees in the United States.
• 7 years experience in gaming or casino industry
• Ability to work effectively under pressure and meet tight deadlines.
• Proficient in Microsoft Office Suite (Word Excel PowerPoint).
• Organization and time management in a high-volume environment.
• Bachelors degree preferred

COMPENSATION & BENEFITS

• Salary Range: $ 90000 $ 95000
• Performance Bonus
• Vacation Days: 12 days annually
• Sick Time: 5 days
• Health Benefits: Medical Dental Vision HSA/FSA LTD/STD Life Insurance.
• 401K 4% match

Additional Information :

If you need reasonable accommodation and/or assistance during the application and hiring process applicants can contact the Playtech-People & Culture Team for assistance at . Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age ancestry colour gender identity or expression national origin physical or mental disability protected veteran religion sex or any other characteristic protected by applicable laws regulations and ordinances.

Remote Work :

No

Employment Type :

Full-time