Body Shop Administrator

West Michigan International (WMI) and K&R Truck Sales are locally owned, family-operated companies dedicated to delivering exceptional full-service truck dealership experiences across West Michigan. With five locations in Grand Rapids, Holland, Kalamazoo, Lansing, and Muskegon, the company offers comprehensive support through extensive service departments, three full body shops, parts delivery, mobile service trucks, and towing. WMI and K&R Truck Sales are committed to a positive work environment, professional growth, and a strong focus on customer service. The Body Shop Administrator plays a key role in the heavy-duty collision and body shop team, evaluating vehicle damage, preparing repair estimates, and coordinating with customers, insurance companies, and technicians to ensure efficient and high-quality repairs.

Responsibilities

• Inspect damaged vehicles to assess the extent of structural, body, mechanical, or interior damage.
• Use specialized tools and industry-standard software to accurately evaluate and document damage.
• Prepare detailed, itemized repair cost estimates, including labor, parts, and materials.
• Communicate with vehicle owners to explain repair processes, costs, and timelines, providing excellent customer service.
• Coordinate with insurance adjusters to ensure estimates meet requirements and submit necessary documentation for approval.
• Collaborate with repair technicians to ensure repairs are completed accurately and efficiently according to estimates.
• Monitor repair progress, update estimates as needed, and maintain accurate records of all communications and repairs.
• Assist with final billing, payment processes, and final inspections to ensure quality and completeness of repairs.
• Order parts and help manage shop supplies as needed.
• Perform additional duties as assigned to support the body shop team.

Qualifications

• Knowledge of the heavy-duty truck market or willingness to learn.
• Familiarity with frame and alignment, paint, and body work, or ability to learn these skills.
• Proficiency in using estimating software and specialized tools.
• Strong understanding of vehicle repair processes and techniques.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational and time-management abilities.
• Ability to follow written instructions and work both independently and as part of a team.

Compensation

Hourly: $22–$27

Benefits

• Medical, Dental, and Vision insurance
• Short and Long Term Disability coverage
• Company-paid Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement plan
• Paid time off
• Growth and career advancement opportunities
• Family owned and operated environment
• Uniforms provided
• Highly productive shop
• Promotion from within
• ASE and state certification reimbursement and paid training expenses
• Continued education, including manufacturer hands-on and web-based training

West Michigan International and K&R Truck Sales are equal opportunity employers and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.