Office Operations Administrator

Job Description

Job Description

Madison Heights Trusted Electrical Service

We are dedicated to providing exceptional electrical services to homeowners and businesses throughout Southeast Michigan. Our reputation is built on quality workmanship, outstanding customer service, and a commitment to doing the job right the first time.

Our team follows a culture centered on professionalism, integrity, courtesy, technical excellence, and respect for every customer and their property. We believe every interaction reflects our values, from the first phone call to the completion of every project.

Position Summary

We are seeking an organized, dependable, and detail-oriented Office Operations Administrator to support the daily administrative and operational functions of our growing company.

This role is ideal for someone who enjoys balancing administrative responsibilities with operational support. The successful candidate will be comfortable working with technology, financial information, and multiple software platforms while helping keep our office running efficiently. You’ll work closely with management, customers, and field staff to ensure smooth day-to-day operations and exceptional customer service.

Key Responsibilities

· Manage customer billing and invoicing using QuickBooks.

· Process payments and maintain accurate financial records.

· Assist with bookkeeping and other financial administrative tasks.

· Support daily office operations and administrative functions.

· Maintain electronic records and documentation using Microsoft Office, Microsoft 365, and SharePoint.

· Create, update, and manage spreadsheets and reports.

· Answer phones, respond to customer inquiries, and provide excellent customer service.

· Coordinate with field technicians and management to support scheduling and operational needs.

· Maintain organized digital and physical filing systems.

· Learn and utilize company software and service management platforms.

· Perform additional administrative and operational duties as assigned.

Qualifications Required

· Strong computer skills and proficiency with Microsoft Office, particularly Excel.

· Excellent organizational skills and attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong written and verbal communication skills.

· Professional, dependable, and customer-focused attitude.

· Ability to quickly learn new software and technology.

· Experience with QuickBooks.

Preferred

· Previous billing, bookkeeping, or financial administration experience.

· Experience working with Microsoft 365 and SharePoint.

· Experience with construction or service management software.

· Previous administrative or office operations experience, preferably in a service, construction, or trade industry.

The ideal candidate is someone who:

· Is tech-savvy and comfortable learning new software and systems.

· Is organized, proactive, and highly dependable.

· Takes ownership of their work and follows through on responsibilities.

· Enjoys working with numbers and maintaining accurate financial records.

· Learns new technology quickly.

· Thrives in a collaborative, team-oriented environment.

· Provides outstanding customer service while maintaining professionalism.

· Is eager to grow with our team and contribute to our continued success.

Position Details

· Full-Time , approximately 40 hours per week

· Initial schedule will be a flexible swing schedule:

9:00 AM – 5:00 PM (2 days per week)

8:00 AM – 4:00 PM (3 days per week)

Benefits

· Paid Time Off (PTO)

· 401(k)

· Blue Cross Blue Shield Health Insurance

· AFLAC Supplemental Insurance

· Company-Paid Life Insurance